Richard was amazingly helpful and was lovely to deal with. It was great having the lift after a day of exploring. Our room was spacious and lovely, the bed was large and had the perfect amount of firmness. Of course, being central Rome, it's not always quiet outside, but with the double glazing it does dull it down. The shower was wonderful! We were on the 3rd floor, and had a lovely communal lounge area just outside our door, which we used a lot as our daughter was in another room. On the 2nd floor there is a pantry with a coffee machine etc for all the guests use. We loved our stay.
My only suggestion would be is that it would've been nice to have a kettle and tea cups in the room or on each floor, as it's nice to sit in bed with a cup of tea, rather than have to get dressed and go downstairs. This is a beautiful hotel, and we felt we were definitely in Rome. I highly recommend staying here. Good location.