Our original room, downstairs, was dark, creepy and not very clean. I didn't feel safe going down the dark hallway which was open to the grounds with bushes near my entranceway.
I asked to switch to two rooms upstairs, paid for one and asked for a refund on the difference between the second and my original room. It was a difference of $95. After being told upon checkout that it would be refunded to me by Veronica, when I followed up, she refused to refund the difference in the room values. This was disappointing.
The hotel itself is quirky and the staff is friendly, but some were very disorganized--dinner order was confused. I wouldn't have minded the quirks except that paying that much extra to avoid a room that was so dismal left a bad experience overall for my party