The people were kind and friendly, but the TV did not work, so here was an advertised lounge that we couldn’t find, and the bed sank in the middle.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月1日
Gypsia
Gypsia,1 晚好友同遊
Hotels.com 真實旅客評語
4/10 一般般
2024年11月30日
Needs cleaning and updates
There was a used q-tip in bathroom
Hair in the shower
Check in was very slow
Bed was saggy and uncomfortable
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月30日
Susan
Susan,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月29日
Joshua
Joshua,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月10日
Packer trip
Stayed with friends for Packer game. Staff was friendly and helpful
Anthony
Anthony,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月4日
Great stay for a event I was attending. Staff was very helpful and friendly.
Anthony
Anthony,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月4日
Lions- Packers at Lambeau
Clean Comfortable, a twenty minute drive to Lambeau Field
John
John,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年10月23日
LAUREEN
LAUREEN,3 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年10月22日
A cleaning person came in our room saying she thought it was empty and went to front desk. Front desk called me and said I didn’t have a reservation and was charging my card. I said I had a reservation with Expedia and I was frustrated as I had paid for room already. Front desk person was accusatory not wanting to resolve. I went to front desk in my pajamas and she said she called her manager to come in. I asked her to call me when the manager came in. I proceeded to call Expedia who tried to call the hotel but there was no answer so she wrote them an email. I waited for them to call me, but continued to get ready for the day. After I was ready and we were packed, we went to the front desk. We were told they had resolved the situation. The manager said she was sorry about the incident. I am disappointed by the lack of customer service. First being accused of poaching a room without any regard for resolution and second when it was resolved (without me) why didn’t the manager call me and tell me it had been resolved instead of me having to seek out answers. After all I was accused of poaching. The situation in my opinion was handled poorly by staff and management at the hotel. FYI the previous morning we had another customer have a key to our room as staff gave our room, which we were occupying to them saying no one was in the room! The entire stay was filled with the staff not knowing we were there yet I paid almost $500 for the two nights. Why are they so unorganized?
Gwen
Expedia 真實旅客評語
4/10 一般般
2024年10月22日
Problems with check in. Staff did not register we were in room and next morning gave our room to another guest. All of a sudden someone was coming in our room
Gwen
Gwen,1 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年10月21日
The hotel is very clean. The staff was very friendly. We will definitely stay there again.
Kieran
Kieran,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年10月13日
Bryan
Bryan,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月2日
Wonderful supper club close by
Isabel at front desk ANAZING
Only request open pool much earlier
Make more breakfast ahead on GAME DAYS
Tamara
Tamara,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年9月30日
Single individual responsible for front desk and breakfast maybe not reasonable.
Donna
Donna,1 晚浪漫之旅
Travelocity 真實旅客評語
10/10 好極了
2024年9月28日
Scott
Scott,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年9月26日
I checked in. After about 10 minutes of setting up my room I decided to take a shower — as I have a dirty job. No hot water! I called the front desk and was told that he should have mentioned that to me! If he would have done that upon check in I would NOT stayed there. He told the next shift front desk person that he told me there was no hot water upon check-in LIAR! I was also told that I would hear from a manager or assistant manager. Passing the buck as I will never hear from anyone. I want full compensation for a night without hot water as I had to microwave wet towels to try to clean myself. Absolute terrible customer service and a front desk staff that lies. UNACCEPTABLE!!!
Todd
Todd,1 晚商務旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月18日
Quick overnight trip for Business....room was very spacious - a lot of room at desk to work in the evening, luggage storage, etc. Clean room and bathroom. Very comfortable bed! Easy to find, good access to highway - quiet neighborhood!
Patricia
Patricia,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月15日
James
James,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年9月7日
🙂
Timothy
Timothy,2 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年9月5日
The shower in the room was disgusting since it kept filling up and wasn’t going down the drain. & there was no way to fix it. Our leftovers we put in the fridge had to be thrown out bc we didn’t know we actually had to turn the fridge on.
The amount of booking charged on my card was different than my receipt and suddenly only changed when I called to talk to someone about it. I was told someone would call, since they claimed I never stayed there but I did 🙃 but no one ever reached out. I won’t be staying here again.