Our key to our hotel door stopped working, after asking the front desk for a new key we tried that it still wouldn’t work. She told us that the door must be dead and that she would have to call her manager. We spent the next 2 hours sitting in the lobby trying to get into our room after already staying there for a night. The manager was not very helpful on giving us an estimated time so we just had to wait in the lobby. After finally getting into our room he offered us some free snacks but after waiting in the lobby for that long after being gone all day and just wanting to shower up we were pissed. The staff was just so unhelpful and had no answers or estimates on times so we went to another hotel for almost cheaper and we loved it there!
真實旅客
3 晚旅行
10/10
真實旅客
2 晚家庭旅遊
10/10
Joridn
1 晚旅行
4/10
rebecca
2 晚旅行
6/10
There never anyone at the desk to check you in. The first day for my room I waited 15 minutes for someone. She was nice but I still had to wait. Next day I was checking my daughter in her room. I was there 30 minutes with others waiting on someone to come to front desk. We call from my room and still no one. The phone was ringing a lot. Finally a lady went and knock on a door. She was in there the whole time. The beds were hard for me. I couldn’t sleep. Would not stay there again.
rebecca
1 晚家庭旅遊
10/10
Trevor
1 晚旅行
2/10
We were put on the 3rd floor...no electricity, so no elevators, no lights in the halls and stairwells, and no warm/hot water at all. Paid full price for cold showers and dark dangerous stairs. Would have been nice if a discount or at least something was offered to make up for the extremely inconvenience.
Valerie
1 晚家庭旅遊
10/10
Scott
4 晚旅行
6/10
When we went to check in the person at the front desk gave us keys to a room that was occupied. We had to go back to front desk and wait 10-15 min for anyone to get back to desk to get us a new room.
Maranda
1 晚旅行
10/10
Great Motel, great value!
Ronald
1 晚旅行
10/10
John
1 晚旅行
6/10
Sherri
1 晚旅行
6/10
If there was an option for below average, I would have selected that.
The rooms were ok, but kind of on the smaller side, but adequate for an overnight stay. However, there was NO coffee pot and NO microwave in the room. I didn't even realize that was a possibility anymore!
Cherlyn
1 晚家庭旅遊
8/10
Great customer service
Mary
1 晚旅行
10/10
Even though it was near the highway you really didn't hear much traffic sound. Good snack area and free breakfast not just continental.
Raye
1 晚好友同遊
10/10
Check in was so easy ! My first time staying g here and I’ll definitely be back!
Dianne
4 晚旅行
8/10
We have stayed at many Tru hotels and enjoyed them. This one disappointed us with the poor water pressure and the repairs in the bathroom along the base were done very shoddily. Water in the shower was also hard to keep inside. Stay true to your mission and make sure these items are corrected.
Janice
1 晚旅行
10/10
Martin
1 晚旅行
10/10
Was clean and quiet we loved the breakfast options was really good fresh and delicious and the staff was really friendly
Paulina
1 晚家庭旅遊
6/10
Kimberly
2 晚家庭旅遊
6/10
Andres
1 晚旅行
8/10
The card didn't work going in from the car. The Breakfast layout was great.
Rodney
1 晚旅行
6/10
The internet did not work well. I sent a text as requested and never received a response.