Food is cold, there is a electric pot but no coffee or tea, no microwave, no phone to call the front desk, reception area has no AC. The room smells different.
LJ
LJ,4 晚浪漫之旅
Expedia 真實旅客評語
4/10 一般般
2020年9月11日
Still needs to be improved
The staff weren't nice and friendly. Felt unsafe too. During my stay in the hotel, my daughter had to send me meals. She passed them to the security guard on duty. One time, while she was parking her car, a random hotel staff approached our vehicle and tried on many attempts to open the car doors. The staff went back to the hotel without a word. Luckily, the doors were locked. My daughter was so terrified. During this pandemic, we cannot eliminate the dangers that people can do to extort money and do harm.
When my daughter passed the meals to the security guard as she raised the issue. The random woman who tried to open the car doors was inside the lobby, she said that we mistakenly thought the my daughter was her ride home. The hotel staff did not even apologize for the incident.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2020年9月7日
真實旅客
2 晚旅行
Expedia 真實旅客評語
2/10 不太好
2020年9月6日
Lara jean
Lara jean,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2020年9月2日
geneviere
geneviere,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2020年9月2日
100% satisfaction
Hotel is very homely, food was just average but service is spectacular! Quarantined in this hotel and it doesn't feel suffocating at all. Value for money is definite. Giving two thumbs up for my parent's stay at Zen.
Mylene
Mylene,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2020年8月30日
真實旅客
3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2020年4月18日
Jesusa
Jesusa,4 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2020年3月18日
真實旅客
4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2020年3月6日
Catherine
Catherine,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2020年3月2日
Dirty room
Roberta
Roberta,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2020年3月1日
The location
Shy
Shy,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2020年2月25日
weekend getaway
room is ok, except for the living room. its empty, no sofa or tv. staff are friendly, room is clean
ernie byron
ernie byron,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2020年2月24日
真實旅客
1 晚旅行
Expedia 真實旅客評語
4/10 一般般
2020年2月21日
Mervie
Mervie,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2018年11月18日
Stay away
The hotel is nowhere near the Eastwood complex. It's in a dark, bottom of a fly-over road with no nearby convenience store. It has 3 walking floors with hot and humid hallways and the loft room have a very poor air conditioning with very low ceiling. The bed is so uncomfortable and the side table lamps have chipped and broken shades. This property is a must stay away from.
真實旅客
1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2018年11月11日
Towels are old. Hair dryer needs to be updared. Water heater not functioning well.
Excellent service fr workers.
C
C,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2018年9月20日
Easy to get a taxi or other public transportation, right on the main road, free wifi
Janice
Janice,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2018年5月21日
Staff are the best.
真實旅客
2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2018年1月21日
It was a good stay, except for the part I expected to have breakfast included in my booking. I don't know what went wrong but I know that I have included it when I was booking online. So I was really disappointed that I had to buy breakfast outside.
真實旅客
1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2018年1月1日
Overall pleasant with minor issues.
Overall, the stay was pleasant. The service was fast. We just had two main concerns: our shower heater was defective; pillow cases were dusty (seemingly, pillowcases were not changed before we came in) - good thing, though, the housekeeping staff immediately replaced all our pillows with clean ones.
Thumbs up to the friendly and fast-acting staff from the security guards, to the front desk, and housekeeping staff.