The room was great but the need to update the TV, it’s too small and isn’t a smart tv. These days you can buy a $200 smart tv. Also the coffee maker is ancient.
Dan
Dan,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月20日
Daniel
Daniel,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月18日
Excellent stay
Our stay here is amazing! There is even a kitchen in our room which is super helpful. The hotel is also new, clean and comfortable! Will definitely pick this hotel again!
Mary Anne Lee Hoay
Mary Anne Lee Hoay,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月18日
Warren
Warren,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月18日
Great Hotel Stay Newly Renovated
Overall stay was nice! The check in was smooth and room was spacious with all the amenities. Located right in the village close to the ski lifts.
The only issue we encountered during our stay was the elevators were shut down for maintenance prior to hotel check out time and the guests were inconvenienced. In our case we had someone with a disability that needed to access the elevator to leave the building and we were forced to wait over 2 hrs before we could check out. There was no notice given the guest the day prior or the day of that there would be elevator black out period. Getting some form of notice would have given us the opportunity to manage our schedule better. This is poor judgment on management to allow elevators to be serviced during guest check out period.
Sears
Sears,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月17日
Maravilhosa estadia. Quarto com vista espetacular da vila e montanha. Excelente !!
Cesar
Cesar,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月16日
ADAN
ADAN,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月16日
Christine
Christine,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年12月16日
Jackie
Jackie,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月15日
Lawrence
Lawrence,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月15日
Susan
Susan,2 晚好友同遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月12日
Terrible Customer Service at Check-In by Manager
My husband, myself and our daughter stayed for one night on Monday December 9th in a 1 bedroom suite. This was our 3rd or 4th time staying at the Village Suites as we’ve also stayed at the Westin a few times previously. This was by far the worst customer service we have received at check-in. I checked in at 5pm and there were two receptionists checking in 4 different parties ahead of me and I stood in line for 15 minutes while the Duty Manager, Des, sat at a computer right behind them clearly just doing ‘busy work’ and purposely avoiding making eye contact with people waiting or assisting their staff or guests whatsoever.
For the marginal difference in cost of staying at the Westin that is where we will be staying going forward which is a shame because we like the location and the rest of the staff at the Village Suites more in general. However, to have a manager be the one who is giving terrible customer service sets a bad tone for the rest of the staff and trip for guests. Very disappointing.
Courtney
Courtney,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月11日
Great place to stay with family!
Great place to stay with family!
Prashant
Prashant,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月10日
Amazing room with full Kitchen. Great to be right in the village with a balcony!