This hotel was beautiful and the staff extremely welcoming. The front desk did their best to make sure I was satisfied. At check in their was no one who could speak English that well, but the next day when I had some questions there was someone else who could help me extend my stay. The room itself was excellent with comfortable pillows and plenty of tea, cleansers, razors, all replaced if I used anything. I especially enjoyed the Onsen onsite and made sure to visit almost every day of my 7 day stay. They have several restaurants and we enjoyed the buffet one night to sample many foods from the area. My husband said the desserts were fantastic. There is a 7-Eleven next door which came in handy for drinks, snacks, alcohol and some meals. Yes, 7-Eleven has meals in Japan! Overall I would definitely stay here next time I visit Kofu as my daughter lives there and I anticipate I will be back.