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Ascott Waterplace Surabaya

4.5 star property
Luxury aparthotel with 2 outdoor pools, near Pakuwon Mall

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

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Exterior
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In-room safe, desk, laptop workspace, soundproofing
In-room safe, desk, laptop workspace, soundproofing
Penthouse, 1 Bedroom | In-room safe, desk, laptop workspace, soundproofing

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Airport transfer
  • Separate bedrooms
  • Lounge area
  • Pool
  • Non-smoking
  • Laundry facilities

Main amenities (12)

  • 182 smoke-free apartments
  • Daily housekeeping
  • Restaurant
  • 2 outdoor pools
  • Breakfast available
  • Free children's club
  • Fitness center
  • Children's pool
  • Waterslide
  • Room service
  • Coffee shop/cafe
  • 24-hour business center

Feel at home (6)

  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Kitchenette
The price is $104
includes taxes & fees
$93 per night
Jan 5 - Jan 6, 2025

Room options

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Showing 6 of 6 rooms

View all photos for Penthouse, 1 Bedroom

Penthouse, 1 Bedroom | In-room safe, desk, laptop workspace, soundproofing

Penthouse, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
LED TV
  • 1206 sq ft
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Apartment, 2 Bedrooms

Fridge, microwave, stovetop, electric kettle

Executive Apartment, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
LED TV
  • 1076 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Executive Apartment, 3 Bedrooms

In-room safe, desk, laptop workspace, soundproofing

Executive Apartment, 3 Bedrooms

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
LED TV
  • 1216 sq ft
  • 3 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

View all photos for Executive Apartment, 1 King Bed

In-room safe, desk, laptop workspace, soundproofing

Executive Apartment, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
LED TV
  • 570 sq ft
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Apartment, 2 Bedrooms

In-room safe, desk, laptop workspace, soundproofing

Deluxe Apartment, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
LED TV
  • 968 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Apartment, 1 King Bed

In-room safe, desk, laptop workspace, soundproofing

Deluxe Apartment, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
LED TV
  • 495 sq ft
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Tower D1 Jalan Pakuwon Indah, Lontar Timur Kav 3-5, Surabaya, East Java, 60126

What's nearby

  • Pakuwon Trade Center - 2 min walk
  • Pakuwon Mall - 4 min walk
  • Surabaya Zoo - 8 min drive
  • Royal Plaza Surabaya - 12 min drive
  • Grand City Surabaya - 14 min drive

Getting around

  • Surabaya (SUB-Juanda) - 43 min drive
  • Tandes Station - 24 min drive
  • Surabaya Pasar Turi Station - 29 min drive
  • Surabaya Gubeng Station - 35 min drive
  • Airport shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)

Restaurants

  • ‪Fusia Special Nasi Timbel - ‬5 min walk
  • ‪Tom Sushi - ‬4 min walk
  • ‪X.O Suki - ‬5 min walk
  • ‪Bambu Traditional Food Court - ‬2 min walk
  • ‪Wok Noodle - ‬4 min walk

About this property

Ascott Waterplace Surabaya

Ascott Waterplace Surabaya features a free kids' club and puts you within a 15-minute drive of Tunjungan Plaza. After splashing around at one of the 2 outdoor pools, guests can grab a bite to eat at the coffee shop/cafe. A fitness center and a children's pool are offered, and apartments get the details right with bathrobes and slippers.

Languages

English, Indonesian

At a glance

DONE

Property size

    • 182 apartments
    • Arranged over 33 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Early check-in subject to availability
    • Minimum check-in age: 15
    • Check-out time is 11 AM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
    • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 15
DONE

Children

    • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • Free children's club
PETS

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite parking available only on request
    • Free onsite self parking
    • Onsite parking limited
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
    • Train station shuttle on request (available 24 hours)*
VPN_KEY

Other information

    • Smoke-free property

Property amenities

Pool/Spa

  • 2 outdoor pools
  • Sun loungers
  • Free pool cabanas

Internet

  • Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free self parking on site
  • Limited onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request
  • 24-hour roundtrip train station shuttle (surcharge)
  • Train station shuttle on request

Family friendly

  • Children stay free (see details)
  • Free children's club
  • Free crib/infant bed
  • Children's pool
  • Playground

Kitchenette

  • Refrigerator
  • Stovetop
  • Microwave
  • Toaster
  • Water dispenser
  • Cookware/dishes/utensils
  • Electric kettle
  • Free tea bags/instant coffee

Dining

  • Continental breakfast available for a fee daily 6:00 AM–10:00 AM: IDR 172840 for adults and IDR 86420 for children
  • 1 restaurant and 1 coffee shop/cafe
  • Room service available

Bedrooms

  • Bed sheets provided
  • Alarm clock
  • Rollaway/extra beds: IDR 500000 per night

Bathrooms

  • Free toiletries
  • Slippers
  • Bathrobes
  • Hair dryer
  • Toothbrush and toothpaste
  • Eco-friendly toiletries
  • Towels provided

Living spaces

  • Living room
  • Dining room
  • Sitting area

Entertainment

  • 32-inch LED TV with cable/satellite service
  • DVD player

Outdoor areas

  • Terrace
  • Vegetable garden
  • Garden

Laundry

  • Washing machine
  • Dry cleaning/laundry service
  • Laundry service

Work spaces

  • 24-hour business center
  • 2 meeting rooms
  • Computer station
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Soundproofing
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Safe at front desk
  • Free newspapers (lobby)

Location highlights

  • In the shopping district
  • In the entertainment district
  • In the suburbs
  • Near a health or beauty spa
  • Near a hospital
  • Near outlet shopping

Things to do

  • Fitness center
  • Waterslide
  • Fitness facilities nearby (free access)
  • Theme parks nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit

General

  • 182 rooms
  • 33 floors
  • 1 building
  • Art Deco architecture
  • At least 10% of profits reinvested in community & sustainability

Fees & policies

Refundable deposits

  • Deposit: IDR 500000 per stay

Optional extras

  • Continental breakfast is offered for an extra charge of approximately IDR 172840 for adults and IDR 86420 for children
  • Airport shuttle service is offered for an extra charge of IDR 524691 per vehicle (one-way, maximum occupancy 6)
  • Train station pick-up and train station drop-off service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for IDR 500000 per night
  • Airport shuttle for children between the ages of 1 and 12 costs IDR 524691 (one-way)
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

Parking

  • Guests must contact this property in advance to reserve onsite parking

Pool, spa, & gym (if applicable)

  • Guests under 17 years old are not allowed in the fitness facility

Policies

Only registered guests are allowed in the guestrooms.
Onsite parties or group events are strictly prohibited.
This property uses a grey water recycling system and eco-friendly cleaning products.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has indicated there is a smoke detector on the property.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
This property is professionally cleaned.
Property Registration Number +62 811-1752-501

Also known as

Ascott Waterplace Surabaya Aparthotel
Ascott Waterplace Aparthotel
Ascott Waterplace Surabaya
Ascott Waterplace
Ascott Waterplace Surabaya Java
Ascott Waterplace Surabaya Surabaya
Ascott Waterplace Surabaya Aparthotel
Ascott Waterplace Surabaya Aparthotel Surabaya

Frequently asked questions

Does Ascott Waterplace Surabaya offer free cancellation for a full refund?
Yes, Ascott Waterplace Surabaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Ascott Waterplace Surabaya?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Ascott Waterplace Surabaya?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Ascott Waterplace Surabaya?
Yes, there's free self parking. Parking spots may be limited.
Is airport shuttle service offered by Ascott Waterplace Surabaya?
Yes, an airport shuttle is available. The charge is IDR 524691 per vehicle one-way.
What are the check-in and check-out times at Ascott Waterplace Surabaya?
Check-in start time: 2:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at Ascott Waterplace Surabaya and nearby?
Ascott Waterplace Surabaya has 2 outdoor pools and a fitness center, as well as a garden.
Are there restaurants at or near Ascott Waterplace Surabaya?
Yes, there's an onsite restaurant.
Does Ascott Waterplace Surabaya have a kitchen or kitchenette?
Yes, there is a kitchenette which also includes a stovetop, a refrigerator, and a microwave.
What's the area around Ascott Waterplace Surabaya like?
Ascott Waterplace Surabaya is a short 2-minute walk from Pakuwon Trade Center and 4 minutes' walk from Pakuwon Mall.

Reviews

8.6

Excellent

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

8/10 Very Good

SURABAYA OCTOBER 2024
Nice hotel in a great location next to a shopping mall so lots of choice for dining. Staff were friendly and very helpful. The suite was very nice. My only suggestion having stayed at lots of similar places is that there were a few simples things missing in the room that would have helped. No moisturising cream in the bathroom which is generally normal. There was no writing paper and pen/pencil in the room. Also there was a kitchen but no cloth or scourer to clean anything. All small touches but important and normal in most suites I have stayed in.
Simon, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kiny, 2-night family trip
Verified Hotels.com guest review

8/10 Very Good

Jackie Wai Yip, 4-night trip
Verified Expedia guest review

8/10 Very Good

John, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Nicholas, 4-night trip
Verified Orbitz guest review

10/10 Exceptional

Very well set out accommodation.
Ade, 3-night family trip
Verified Hotels.com guest review

8/10 Very Good

Very good location and walking distance to the Pakuwon Mall. We stayed at the Executive Room 2 Bedroom Apartment and it was spacious and very comfortable. I think the only downside was that the second room did not have a TV inside, as kids should be able to enjoy some entertainment at the room if they like to relax. Everything else is convenient. Will stay here again sometime for sure.
Panji, 1-night family trip
Verified Expedia guest review

8/10 Very Good

stephanie, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Everything is amazing, staffs are super helpful
2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great Hotel
Excellent Hotel stay at Ascott, great location near to mega shopping centre, limited choice of breakfast buffet spread.
3-night family trip
Verified Hotels.com guest review

8/10 Very Good

ANNIE, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Each room is a complete suite with Kitchen, and clothes washer dryer. The living room is comfortable.
3-night trip
Verified Expedia guest review

4/10 Fair

3-night trip
Verified Expedia guest review

10/10 Exceptional

JUNGGWON, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

NG PENG, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

The location is superb convenient. Quick check-in. The apartment is clean and beautiful. Friendly staffs, Good continental breakfast. Downside - Kitchen does not provide kitchen towel so we have to use hand towel from bathroom. Lack of body lotion, did not replenish bath lotion & shampoo
Serene, 2-night trip with friends
Verified Expedia guest review

8/10 Very Good

The staff at the reception are all very friendly and efficient. This is probably the 4th time that we have stayed at Ascott Waterplace Surabaya, it never failed to please us. Our friends are also very happy with the size of their apartment. Thanks.
DianaFoo, 3-night romance trip
Verified Expedia guest review

8/10 Very Good

Ok nice big new and clean. A bit inconvenient Some additional services would be nice Example 24 house restaurant in house
1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

This hotel is directly across the street from a world class mall which has 30-40 restaurants. Thus the hotel does not have its own. Suites are available for a modest upgrade price. My only complaint was that the glass shower door needed adjustment. Other than that, my stay was delightful. The facility is not 5 star new. But it is well kept with high end finishes and amenities.
RHawks, 3-night trip
Verified Expedia guest review

8/10 Very Good

It’s opposite of a big mall where you can shop and eat. The room is suitable for long term stay as it’s a serviced apartment with great facilities. Check-in and check-out were easy.
Joan, 2-night family trip
Verified Wotif guest review

8/10 Very Good

Cozy place to stay in and the mall is just right opposite. But kindly improve on the WiFi connectivity as it’s very poor and losses connections.
1-night business trip
Verified Hotels.com guest review

2/10 Poor

Worse "continental" breakfast in a hotel, some of the front desk staffs not so friendly and helpful.
A.RKIN, 4-night business trip
Verified Expedia guest review

10/10 Exceptional

Overall satisfied.
This is our 2nd time staying in this hotel. Love the location as its close to Pakuwon Mall. The lobby was grand, spacious and welcoming. Front desk service is great, speaks quite good English. However, we booked 2 smoking rooms but it was not available upon check in. Breakfast was simple, not much variety. Basically ate the same food for 2 days. Overall will choose to stay again when we visit Surabaya again.
Tan, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Good value for money, excellent location right in front the mall (PTC and Pakuwon Mall)
13-night romance trip
Verified Ebookers guest review

10/10 Exceptional

First choice in Surabaya
When in Surabaya, this is my first choice due to its proximity to a very big mall. The Pakuwon mall has everything you need. Complete with a kitchen and sala, I can easily hold meetings anytime.
Vincent Bernard, 1-night business trip
Verified Hotels.com guest review