The hotel was pleasant and clean and front office staff were polite and accomodating. However, there were a number of issues which took a long time to resolve, even with an Indonesian interpreter - which was frustrating. The lifts were slow, and there was no option to take stairs. The towels were worn and unnecessarily changed along with the bathroom toiletries (plastic hair caps etc) which was wasteful. The fridge wasn’t actually cold enough to keep any cold water or milk in. I was told at breakfast that I wasn’t able to take a plate or knife up into my room to use later to be able to eat the mango I had bought at the supermarket which was disappointing. My washing was removed from my room one day while I was out, without me even requesting it to be done yet as I hadn’t quite finished sorting it into the laundry bag or filled in the paperwork to go with it. I tried to explain at the front office that it wasn’t ready to be removed. They assured me that staff had photographed the clothing items to keep track of it and it would be washed and returned by the next morning. It wasn’t back so I enquired again the next afternoon but with a change of staff nobody knew anything about it. They told me it had been delivered which it hadn’t…then house keeping asked what the washing items were? What brand… etc total confusion and I needed to pack my bag to leave the next day which caused unnecessary stress. It finally arrived that night but I found the whole situation very frustrating.
Claire
6 晚旅行
8/10
YS
2 晚商務旅行
10/10
JIYE
6 晚旅行
8/10
Staff and breakfast were awesome. Location is perfect. Connecting to a good mall in the city. Price is too good with everything they have
Eva
3 晚家庭旅遊
10/10
SOYOUN
7 晚旅行
10/10
WILLIAM
4 晚旅行
10/10
John
7 晚旅行
8/10
YS
3 晚商務旅行
8/10
Katsuyuki
1 晚家庭旅遊
8/10
Nice place
Neal H.
2 晚家庭旅遊
10/10
Dwipa
1 晚旅行
10/10
hotel stay is good, but restaurant food everyday repeating. Even last year March also same dishes in breakfast
Clement
1 晚商務旅行
6/10
真實旅客
2 晚旅行
8/10
Dekat dengan mall, mudah mencari makanan dan cukup ramai.
Dodi
2 晚商務旅行
10/10
My stay at Hotel Ciputra was good, no complaints.
Larry
1 晚旅行
10/10
The carpet is showing sigms of wear and tear, but ill always stay with you when in jakarta
真實旅客
3 晚家庭旅遊
10/10
Great place to stay with great service. I recommend it.
真實旅客
5 晚商務旅行
8/10
Accomodatie prima, omgeving wat minder in verband met bouwlawaai voor de deur