Service was excellent. Room was clean.
Great location, a little outdated but excellent staff and a nice garden.
別忘了！集 10 個印花可以換 1 晚獎勵*住宿
住宿使用消毒劑進行清潔；經常有人接觸的表面會以消毒用品清潔，且床單和毛巾會以攝氏 60/華式 140 度以上的水溫清洗。
住宿在前一組旅客退房後，將等待至少 48 小時才會接待下一組旅客入住相同的房間。
We got a great price so it was all good in the end. The pool is nice. The rooms are nice but there’s no air conditioning temperature control only low, medium, and high so it would get too hot or cold at night. The windows do not open. They only reluctantly give you more than 2 bottles of water. Overall good deal and good location but some things left wanting.
James, 3 晚旅行, 2021年03月26日
Great hotel with characters. The staff was friendly and helpful. There are lot of charming details, historical context in every corner. The pool and courtyard is beautiful. Would stay again in the future.
Truc, 1 晚旅行, 2021年03月25日
Great staff; always taking care of our wellbeing during COVID. We always felt safe
6 晚旅行, 2020年06月22日
Lovely hotel with a throwback feel of Spanish influence. Staff was attentive and courteous. Internet somewhat lagging. Overall a good stay.
Lupe, 2 晚家庭旅遊, 2020年03月02日
Toilet barely flushed, drain didn’t drain properly, shower water was luke warm even with just hot water, smelly room, no fridge, shower water leaked on floor no matter how hard you tried. Way overpriced at 150 a night with taxes, worth maybe 50$ a night max Employees were all great.
2 晚旅行, 2020年02月29日
Nice, older property. Great location. Good value for price . WiFi slow, but we were on the sixth floor. Would stay again.
John, 6 晚浪漫之旅, 2020年01月22日
Stayed here because the stay 3 years ago was so successful. This time there was way more street noise even though it was the same time of year, also noise within the courtyard from chairs dragging and it was difficult to control the room temperatures. The choice was hot or freezing cold A/C. We also ended up paying about 20% more than quoted price even though we paid cash in Mexican $. So disappointed.
jacqueline, 8 晚好友同遊, 2019年12月24日
Location, location, location! You are in the heart of Merida. We were in the old rooms so delicatly remodeled.
Julie, 2 晚家庭旅遊, 2019年12月21日
Good location,close to shopping, friendly helpful staff
7 晚浪漫之旅, 2019年12月09日
The people at Casa del Balam were wonderful. Friendly, warm and helpful. The room looks exactly like pictured but remember the picture was probably taken long ago. If you like antiques you should love this hotel. If you like 4 or 5 star hotels you will be disappointed. There is a lot of road noise in the rooms. Each room receives 2 bottles of water per day and shampoo and bars of soap. The location is very good if you want to be in the historic district. Lots of shops and restaurant nearby.
7 晚浪漫之旅, 2019年12月09日