Does Gem Premier Hotel & Spa offer free cancellation for a full refund?

Yes, Gem Premier Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is parking offered on site at Gem Premier Hotel & Spa?

Yes. Valet parking costs VND 180000 per day. Parking spots may be limited. RV/bus/truck parking is available.

What are the check-in and check-out times at Gem Premier Hotel & Spa?

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM. There's a charge of VND 599000 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of VND 599000 (subject to availability). Express check-in and check-out are available.

What is there to do at Gem Premier Hotel & Spa and nearby?

Have fun during the warmer months with activities nearby such as cycling. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and make the most of other amenities like spa services.

Are there restaurants at or near Gem Premier Hotel & Spa?

Yes, there's an onsite restaurant.

What's the area around Gem Premier Hotel & Spa like?

Gem Premier Hotel & Spa is located on the boardwalk/promenade in Old Quarter, a short 8-minute walk from Hoan Kiem Lake and 3 minutes' walk from St. Joseph's Cathedral of Hanoi.

Gem Premier Hotel & Spa, Hanoi: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Nov 16, 2024

Good 👍

Ahmad, 6-night trip

4/10 Fair

Oct 10, 2023

Good location, decent breakfast but that are all good things I can say about the place. It's run down, dirty!!!

Lan Anh, 5-night trip

8/10 Very good

Jan 17, 2024

Nice cosy hotel low cost in great location

Staff are amazing and friendly very helpful. Location of the hotel is great within a 5 minutes walk from all the important destinations and some great food spots. WiFi is very temperamental so doing work was difficult. And the walls are quite thin so if someone is noisy you can hear it clearly

Liam, 3-night trip

8/10 Very good

Dec 3, 2023

Clean

CHAU, 3-night trip

6/10 Good

Jan 9, 2025

Property is not in same condition as photos. Looks run down, worn out, dirty. Room had a balcony with two broken down stools. After squatting all day at street vendors, a decent chair in the room would’ve been great. Staff (Jenny) was 5 stars. So friendly and helpful.

Dustin, 4-night trip

8/10 Very good

Jan 10, 2024

The property itself is great value for the money, but what really makes it worth a visit is their concierge, Jenny. She is FANTASTIC. She was always available to answer our questions, take care of bookings, etc. rooms were clean but basic and the included breakfast was good. Still can’t say enough good things about Jenny however, she really helped us so much on our first visit to Vietnam!

3-night trip

2/10 Poor

Jul 3, 2024

Dirty, noisy, staff never around.

Sam, 4-night trip

6/10 Good

Nov 5, 2022

I felt like It's just to sleep

Takahiko, 1-night trip

2/10 Poor

Jan 2, 2025

The door could only half open because of warped floor, smashed window blinds, hair on bed covers, one big and small towel for two people, leaking sink. No staff on arrival, couldn’t find booking despite having called in the morning, was told things would be fixed tomorrow (was a one night stay. Avoid.

Bruce, 1-night trip

6/10 Good

Nov 1, 2024

Not a good hotel

nobody at reception to check in or check out. had to call them. room walls stained and dirty . AC fan was held open with a tooth brush so the air could flow. not a good hotel

Derrick, 1-night trip

4/10 Fair

Oct 11, 2022

The shower was disappointing, water pressure not strong and there was no kettle inside the room despite packets of instant hot drinks provided. Other than that acceptable for short stay though as amenities are not too bad around this accommodation.

Teom Neng, 2-night trip

6/10 Good

Jan 2, 2023

This property located in middle of backpackers' alleyway... but perperty has 2 buildings. Recommend "Veris" morden than this "Gem"

HeeDong, 1-night trip

4/10 Fair

Mar 3, 2024

No available rooms

We arrived to be told there were no available rooms despite having pre booked and payed.

Kelsey, 1-night trip

4/10 Fair

Nov 13, 2024

Good location with lots of food and tour options nearby. Unfortunately not the best of places to stay, the window in the room looked out onto the main stairwell which was covered in junk and meant the light was on all night. The room never felt entirely clean, bed sheets weren’t changed, bin was never emptied and open bottles of drinks in the fridge upon arrival. The safety box also did not work, lighting was often flickering and the noise from around the hotel was loud. A shame because the location is great and had potential but felt let down.

William, 3-night trip

6/10 Good

Nov 29, 2022

Fine for a night

Fine for a place to crash before heading to Ha Long Bay for a cruise...plus they let us keep our luggage there on the way back before our flight. Beds were firm, address little hard to find (no cars allowed on their road) & hotel over multiple buildings. Wifi worked & easy to walk around Old Quarter area. Welcome drinks weren't served due to late arrival.

Penny, 1-night trip

4/10 Fair

Mar 18, 2024

Stayed one night and the other was cancelled last minute. Jenny was rude and unhelpful and I had to find alternate accommodation. Room was basic, TV didn’t work and very noisy. Would not stay again due to Jenny’s bad attitude.

1-night trip

4/10 Fair

May 29, 2024

The property wasn't easy to find with google map. The signboard needs to be fixed. The room looked old and dirty. It wasn't a pleasant stay but just an overnight stay. Tour guide minibus couldn't drive in the narrow road and we had to walk to the main road. Wouldn't recommend this place.

Pancy, 1-night trip

2/10 Poor

Jul 13, 2023

Not at all like ot says on website air conditioner dripped through electric light onto bed TV wasnt working, breakfast was laid out in another hotel, and little flying midges aĺ over it A twrrible expwrience we cut short our sray there

Martin, 2-night trip

2/10 Poor

Jun 5, 2022

Danny, 1-night trip

6/10 Good

Jan 9, 2024

picture is misleading-- water is not drained well in the bath- fading paint o the wall- air conditioner is not working

Kiem duc, 2-night trip

6/10 Good

Jan 6, 2024

The room was not as the picture. It was too overcrowded and outdated. It didn’t feel clean, the plugs didn’t work and there was no toilet paper in the room. The staff were very helpful and quick at getting us into a room as we arrived in the early hours. Staff were friendly and allowed us to leave our luggage for as long as we needed. Nice enough to look at in the front, but our room needs updating, decluttering and electrics fixed.

Sara, 1-night trip

6/10 Good

Dec 25, 2023

Location is convenient but car or taxi can't go near to the hotel since hotel is located in a small lane. You need to walk for 500 m to get to the car or taxi. Water supply in the toilet is very poor. Can't even flush the WC and have a proper shower. Not suitable for a family.

Rajanayagam, 3-night trip

6/10 Good

May 27, 2022

There are no VIP excess Hotel condition was extreme bad no maintainace 3 lights / 2 power point are not in working condition Bathroom accessoty such as hand Shower badly damage. Regret expedia should check before selling thier room. Worst hotel i ever stay. Moreover exoedia price in very much higher. Not worth 5usd for that room i paid sgd30 .

Vinicius, 2-night trip

4/10 Fair

Nov 16, 2024

This hotel is in a great location, it’s very close to shops, restaurants, markets, etc. However, we had some problems with our stay... - The AC in our room was leaking the whole time and the water dripping was loud when trying to sleep. - The bathtub (no shower) was also leaking every time we used it and it was bad. The water flooded the bathroom every time severely. - There was a lot of mold in the bathroom as well you could see and smell it right away. We informed the staff about this issue and they just put one of our bath towels on the table underneath the AC! - Very very noisy (you can hear other people in the hotel through the vents and the street outside was very loud all night long) The room has potential but it is extremely old and really needs the amenities fixed. Overall we would not stay here again.

Soleil, 3-night trip

2/10 Poor

Feb 21, 2024

It was our worst stay ever! Don’t go to this hotel! We arrived late in the night and then they moved us to a different hotel close by. In the morning they told us that we need to move the hotel again. The communication was really bad. They told us that the hotels don’t cooperate and we need to arrange the move by ourselves. We went on a tour the day and when we came back they moved our whole stuff to the other hotel. Once we arrived there to hotel room was very dirty and we had a water leak in the bathroom. Surprisingly the breakfast was at the other hotel where we stayed the night before (but they don’t cooperate). We felt so unheard that we couldn’t stay there one more night.

Johanna, 2-night trip

Gem Premier Hotel & Spa

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