4/10 一般般
2025 年 5 月 24 日
Poor communication and unfair extra charges
1. I informed the hotel at time of booking that we have a small dog - the hotel reported "Pet Friendly" . However not until check in were we informed that they are charging us $30.00 extra just for having a tiny dog that is well behaved and does not shed.
2. We asked on check in and were told by the woman that we can request a tray to transport the included breakfast to our room however when I requested the tray from the man at front desk he lied to me, said "we do not have any trays". I then explained tue aforementioned and he ordered his staff to provide us a tray.
3. There is a unaccounted extra charge of $20.00 added to our visa at checkout. We left our keys at the vacant desk (in a box as instructed) and fully expected an emailed final receipt. We have not received.
Kevin
Kevin，1 晚旅行
Hotels.com 真實旅客評語
