Seriously there’s nothing I can complain about, my experience here is perfect even compared with my previous trips to other hot spring viewpoints like Atami. Yes you may find Arima Onsen a bit far from city centers. But this hotel will make everything worthy.
My wife and I stayed here for a night during our Kansai trip. We got more than satisfying service since the very moment staff welcomed us at the front door. We didn’t book private hot spring rooms, but the two public hot spring areas (9F and B2) are both very well designed and perfectly maintained. Food is another highlight. Please do give their Japanese dinner a chance as it’s one of the best I have ever tried. Anyway, I strongly recommend this hotel. Don’t worry if you don’t speak Japanese. Neither do I but that didn’t result in any inconvenience during my stay. (A bit when I tried understanding how to get here though)