Room was great and comfortable, just the smell from the WC was a bit strong but besides…
Great and friendly staff. The restaurant on site is amazing and there is a pool and and…
別忘了！集 10 個印花可以換 1 晚獎勵*住宿
Spa 設施特定日期開放。18 歲以下房客禁止進入 SPA 池。
The hotel is in a great location but it requires a lot of TLC. The price you pay does not match what you get. Stairs are dangerous and someone can easily hurt themselves. In addition we requested towels and ice and we never got either or.
Karla, 2 晚好友同遊, 2021年07月30日
We enjoyed our time here. I can't say enough about how friendly and accommodating the staff was. The room was clean. One hiccup with a toilet not flushing but it was resolved very timely.
Magaly, 2 晚好友同遊, 2021年07月16日
I had to complain about our view of a wall in order to get a view in the parking lot. They advised one view and gave another
2 晚浪漫之旅, 2021年07月01日
They had 3 firepits that where available to use, just needed to pay a small fee for the wood. Also they had horseback riding available.
3 晚好友同遊, 2021年06月27日
This has been the WORST EXPERIENCE Ever. We spent more time calling reception about things that were not working in the room, than my family enjoying our stay their. We stayed in their Presidential Suite First we were given our room really late. The locks on the door not working and had to be changed, ac not working properly, outside flooring chipped and dangerous for a fall, jacuzzi in bathroom not working and when it did work it just let out so much filth it was horrible. Sink in bathroom was clogged. Toilet paper holder fell. Mini bar was not properly placed and empty. Jacuzzi in the pool area was not working. I submitted a complaint and requested a refund as of this day I have made several attempts and ave not received a contact back. Beyond poor customer service, it is the worst.
1 晚家庭旅遊, 2021年06月24日
We arrived at the facility only to learn the entire hotel is under full construction. Our room smelled so bad due to them messing up the septic tank while doing construction. Our sheets smelled horrible so we ask to change rooms which then didn’t accommodate what we paid for at all. The staff was rude and not helpful at all. Most amenities were closed including the gym which apparently only opens on Saturday and Sunday. No bartender or bar open at pool. Overall never going back and would never recommend this place
2 晚家庭旅遊, 2021年06月21日
2 晚浪漫之旅, 2021年06月20日
When we first arrived everything was fine. We ordered breakfast from room service and the food was cold and had no flavor, they also spilled milk on my sons luggage. They food at the restaurant was not very flavorful. When I go to a hotel in Mexico I expect Mexican food not Mexican food trying to be Americanized. We called for house keeping and it took 4 hours for someone to come clean our room and the second day we were there no one cleaned it at all. There was a problem with our toilet and they basically told us it was our fault for flushing it to much. Just very poor service all the way around. We definitely will never stay there again. For the prices they charge I expected so much more
3 晚家庭旅遊, 2021年06月17日
The hotel was nice. Under construction so couldn’t go to the grapevines. I had a room in the hacienda, the stairs are waaay too big. My grandmother of 88 was traveling with me and it was difficult, as well as the stairs to the hotel’s restaurant. The service at the restaurant was a total different situation. Slow, slow, sloooow. And I work behind the kitchen, I know what should be expected. The first day, before checking in - we went to the restaurant, the first thing my server told me was “are you mad?” I really dislike when someone says that and especially when it’s the first thing without greeting the table. No one should say that. I have a serious face, sorry not changing it. Every visit was slow. The managers aren’t doing things properly. One manager did impress me. The second day, I was at the pool. I was at the pool for an hour, the manager came down from the restaurant and took everyone’s orders that were around. And he did it consistently. FYI, during the week, the wine tasting isn’t available, the pool bar isn’t available which makes things a little difficult. Food wasn’t bad, just slow service.
2 晚家庭旅遊, 2021年06月14日
They made us wait for 2 hrs because our rooms were not ready. Waste of time. We had reservations to go to wineries and the missed them all because they didn’t have our room ready. We were only staying there for ONE night. Staff needs to get it together. Nice place overall, but they need more organization.
1 晚浪漫之旅, 2021年06月13日