We recently stayed at this resort and had a mixed experience. There were definitely some highlights, but also a number of disappointments that made the stay fall short of expectations especially considering the price.
The Good:
The hotel is new, well-maintained, and visually appealing. Room service was excellent—staff came two to three times a day to clean and restock with fresh towels, which was a nice touch. Jorge at Dunas by the Beach stood out with his exceptional service—truly one of the best servers we encountered. The Kids Club staff were also fantastic, creating a safe and fun environment for our six year old, which gave us a chance to enjoy some kid-free time.
The Not-So-Good:
Unfortunately, this resort does not meet the standards of a true five-star property. The biggest letdown was the food shockingly bad for a resort of this caliber. We’re not picky eaters by any means, but the quality and taste were consistently poor. It felt as if there was little effort put into improving it, which was especially surprising since we’ve stayed at other Cancun resorts and had much better culinary experiences. Finest Resort, sadly, ranks the worst in this aspect.
We give this resort 3.5 stars. While the cleanliness, staff service, and family-friendly amenities were commendable, the food and maintenance issues combined with the inconsistency of activities did not justify the cost of our stay.