4/10 一般般
2025 年 5 月 21 日
Soggiorno
(google traslate):The check-in open to everyone only at 4pm was extremely slow as there were more than 10 people in line and only one person on duty and it required over 30 minutes of waiting. Arriving in the room, a beautiful spacious room with a view and a nice clean bathroom, I immediately noticed that the sheets on the bed were not ironed and therefore all crumpled, as if they had been used for days. Having to deposit money and documents I programmed the safe was broken also due to the lack of the "closed" button and at 5.20pm I returned to the reception reporting the problem. The lady on duty called requesting the intervention of a technician and invited me to return to the room to wait for the intervention. At 7.15pm, as no one came I returned to the reception explaining that I had an appointment for dinner in the centre for 8.15pm and I needed a safe. The lady called the technician who, this time, showed up within 5 minutes but the intervention took over 40 to restore the safe with the consequence that I arrived at the dinner appointment 45 minutes late. Finally, on Monday morning, I left the room at 10:30 to go sightseeing and returned at 16:00 to find that the cleaning service had not yet come and therefore the room remained like that because I went to bed to rest after walking for hours. No one apologized for the inconvenience suffered! The Hotel ultimately needs a more competent and active management and more persons of service.
giacomo
giacomo，2 晚旅行
Hotels.com 真實旅客評語
