Outdoor F&B closed Water games closed Beach sand sticky Beach water smiles
住宿表示有確實遵守Bureau Veritas (國際第 3 方專業機構)等清潔與消毒措施。
別忘了！集 10 個印花可以換 1 晚獎勵*住宿
機場接送的費用為每輛車 AED350 (單程)
住宿經過專業清潔；住宿使用消毒劑進行清潔；經常有人接觸的表面會以消毒用品清潔，且床單和毛巾會以攝氏 60/華式 140 度以上的水溫清洗。
住宿在前一組旅客退房後，將等待至少 24 小時才會接待下一組旅客入住相同的房間。
住宿確認有遵守Bureau Veritas (國際第 3 方專業機構)等清潔與消毒措施。請注意，不同國家和不同住宿的文化規範和旅客規定會有所不同，顯示的規定是由住宿業者提供。
如需接送服務，旅客必須在抵達前 72 小時聯絡飯店，飯店電話號碼在您的訂房確認單中。
The check in was a huge disappointment! We had booked the Family Apartment which stated in The description that there is 1 king bed, 1 twin bed, and 1 double sofa bed. Since we are 3 adults, the availability of 3 separate beds was the driver behind booking since we are friends not family. the Family apartment despite it having significantly higher rate seemed to have perfect description so we booked it and mentioned in the remark the same requirement. However, we were surprised to see that the room only had a sofa bed and king bed! It was shocking that the hotel did not “know” about the description as available on expedia nor the request we made. They requested us to show them description and note which we did so they can provide us rollaway bed free of charge!! If we were to know that this is outcome, we could’ve gotten a standard room with an additional rollaway bed rather than the apartment! Worst of all, the check in employee said the manager will call and that did not happen! It’s like they didn’t care! It’s a really nice hotel but was so disappointed about the room situation and awful check in experience!! If i go to any hotel in the palm area again, sofitel would be my last option!
2 晚好友同遊, 2020年12月15日
Pietro, 7 晚旅行, 2020年12月04日
Great hotel. We stayed at a very comfortable apartment that includes kitchen. Hotels has 6 restaurants, 4 pools, kids club and even a market.
quinjonl, 4 晚家庭旅遊, 2020年12月03日
Excellent hotel with great facilities for families. Stayed in the apartments which were very clean and spacious. Friendly staff and service. The resort is over priced though - food is very expensive and nothing special. Room service was timely but the food was not great. Overall I’d definitely go back but will try going out the resort for dinner elsewhere on the Palm.
Zaid, 2 晚家庭旅遊, 2020年12月01日
I stayed in Sofitel agadir a few years ago it was excellent so thought I’ll try out Dubai and it was amazing thanks
Shamila, 1 晚家庭旅遊, 2020年11月28日
We booked a 2 bdrm family apartment with sea view. When arrived they tried to get us to upgrade to a room with a sea view. I told them that's what I already booked (and showed them my reservation showing it clearly stated -- sea view). They insisted that it was wrong and refused to honor the reservation. They instead put us in a ground floor apartment with no view. It was late and we were tired and frustrated, so just checked in and called hotels.com to resolve the situation. Hotels.com was able to get them to refund the remainder of our week-long stay so we could check out in the morning. In the morning when we were checking out, the manager must have seen the notes in the file and asked what he could do to get us to reconsider. It was too late, as we had already booked at The Atlantis (which was wonderful, btw!) Very disappointed in this Sofitel. I've stayed at Sofitel's all over the world, including the first half of our visit to Dubai at the Sofitel Downtown Dubai, which was excellent. Would NOT recommend!
Kameelah, 4 晚家庭旅遊, 2020年11月10日
Hotel is great , rooms are large and nice Just TV need to be upgraded it is kind if old
2 晚家庭旅遊, 2020年08月14日
Good hotel except that the pool is small and crowded
kheireddine, 2 晚家庭旅遊, 2020年08月12日
Every was ok. Expect waiting too long for good car to pick us up from apartment to lobby
SALIM, 1 晚家庭旅遊, 2020年06月24日
Beautiful hotel! Staff couldn’t have been more helpful. Breakfast was great with a big selection in the World Eatery. The room was amazing, everything quality and classy. Gym was also very good and the spa was also excellent. The food is pretty expensive at the hotel so generally better to head into Dubai for dinners if you don’t want to spend too much.
7 晚家庭旅遊, 2020年02月21日