The good: It was the third time here. Location is the best, good price for what you get.…
We were disappointed with our stay this time. We stayed here many times before and we…
別忘了！集 10 個印花可以換 1 晚獎勵*住宿
游泳池 24 小時開放
住宿經過專業清潔；住宿使用消毒劑進行清潔；經常有人接觸的表面會以消毒用品清潔，且床單和毛巾會以攝氏 60/華式 140 度以上的水溫清洗。
It was very nice and clean
Janet, 1 晚家庭旅遊, 2020年09月12日
I stayed here over 30-40 times before and in the past i was always very satisfied with my stay. I always felt like i was home. The previous staff was exceptional. This time there were issues. Upon our arrival, the room was not ready. The bed was not finished. There were no towels I the bathroom. No toilet paper for the bathroom. I had to ask many times and i still never received everything. Finally after i complaint then i finally for the simple things i needed for my stay in the room. One thing that i have told the staff since i have been coming to the Encanto for so many years, there needs too have a TV in the bedroom too. I do love the location of the Encanto. It is relaxing and quiet.
Paty, 7 晚浪漫之旅, 2020年02月23日
This place should get 5 stars. Very well located, close to big supermarkets, restaurants and close to the 5th street. Stylish apartment , really big and confortable. Some Issues with AC, toilettes but the staff personnel always were ready to help. In my case the main concern (Because of my job), was almost no internet in the room. People like me need to be connected and the connection never worked, sad. So if it is fixed I thing is a 5 stars place.
cach18, 10 晚家庭旅遊, 2020年01月01日
The property is part rental and part privately owned apartments. There is a 24 hour security guard at the front door, and the front desk is manned most of the day. Our apartment was a huge 2 bed on 3rd floor, with private access up to the roof, where there is a bar-be-que section and the pool. The pool is quite small and the sun loungers are quite brittle but more than adequate. The apartment itself had 2 bedrooms, a super king and twin queen beds, 2 bathrooms and a large lounge / diner / kitchenette area with a hob, microwave, fridge freezer, blender, toaster and coffee maker Beds were comfortable, AC in both beds and lounge, 2 balconies one overlooking the bus station, the other the internal garden area. Overall a very pleasant base close to the main tourist area, and well worth the stay
Sarah, 7 晚家庭旅遊, 2019年12月25日
I allways book this hotel firstofall it is a corner from ADO bus terminal. The appartement is spacious very clean and well situated there is a Walmart 5 mins walk restaurant close by and if you want to cook there is an equiped kitchen, The pool on the roof is a nice size and clean I just love this place
Sylvie, 3 晚旅行, 2019年12月12日
Great location and very welcoming and attentive staff. Condo needs a safe and could benefit from additional kitchen items such as a frying pan and wine glasses. However, would definitely stay there again.
Barry, 14 晚家庭旅遊, 2019年12月01日
What a wonderful pleasant stay I had at Encanta Riviera in Playa del Carmen. Because of flight delay I had a late check-in. The staff and security were all very helpful and they certainly knew their business. The room was just as lovely as the site photos. It was clean, roomy and had all the needed amenities to make for a comfortable stay. The price was certainly enchanting. I will make this my number one spot when I return to the area. Great job all!
2 晚家庭旅遊, 2019年08月30日
The minute I walked in, I was greeted BY NAME by the clerk! Believe me, after a long day of travel, little things like this really matters. Check in was a breeze and the apartment was clean and in good condition. During my stay, any questions I had were answered with a smile. A few minor complaints - In the description, it said that your apartment includes a private pool. This is inaccurate What they were trying to say was that there is a private roof-top pool for guests. No biggie, but it would have been awesome to have a private pool. :) The windows/balcony. There were no screens!! at night I like to turn off the AC and open the windows to get some fresh air at night. This was a challenge as the Playa del Carmen mosquitos are a rather RAVENOUS bunch so bug spray is a necessity. Also, my apartment did not include a dishwasher nor the in unit washer and dryer that I saw in the pictures. Again, no biggie for what I paid. Lastly, the apartment could use an update particularly the kitchen but this was definitely not a deal breaker. All in all, I enjoyed my stay and would definitely come back again.
5 晚旅行, 2019年04月26日
Good location. Price was reasonable for what we got.
3 晚好友同遊, 2019年02月17日
we liked how the place was clean and the place was big enough for all of us. Housekeeping was every other day and some of the issues we had with the showers and toilet were fixed right away. The staff was also very friendly and helpful in giving advice about tours.
8 晚家庭旅遊, 2018年12月26日