I would definitely recommend this hotel, which is recommended to me by a friend.
The staff are nice and helpful. Free pick-up from Kayseri Airport was offered when we booked Balloon flight (eventually cancelled because of the weather) and Green Tour from the hotel by emails. Valerie, the front desk staff, gave us very detailed information and suggestions for our trip. Since we came back late because of the cancelled balloon flight, we couldn't have our luggages organized before 11 (time for check out), an extra hour was kindly provided when we called the front desk.
The suites are big and comfortable. The bathtub is spacious, quite enough for 2 adults and maybe one child together. Snacks (the marshmallow covered by chocolate is great)and fruits are provided free.
The breakfast is really good, especially the omelet with cheese is so delicious. You can order it from the chef. We came back from unsuccessful balloon flight late and there were only 10 minutes left according to the breakfast service time. But the chef and other staff didn't leave or rush and gave us enough time to enjoy the meal and the view.