The rooms were clean and comfortable, and the service was excellent and accommodating. We had originally planned on checking in around 8:30pm on a Friday night, but our flight got delayed several hours, so I called the hotel and they were very accommodating. There was someone waiting for us to check us in when we arrived (close to midnight), and was even able to arrange for us an early morning pickup (4:30am) to see the Angkor Wat complex at sunrise (~30 min car ride, $20 for the driver to take us there, wait for us to explore a few hours, and drive us back). When we arrived back at the hotel, we decided to sleep as much as we could before checkout at noon (we only slept 3-4 hours the night before), and the man at the front desk said it would be fine if we wanted to check out at 1:00pm instead. Once we checked out at 1:00pm, we still had several hours to kill before our flight out, and the hotel let us keep our bags at the front desk until we were ready to go to the airport. They then arranged for a tuktuk to take us where we wanted to go for the afternoon, then back to the hotel to pick up our bags, and then to the airport (~30 min away). It was extremely efficient and affordable ($14 for the entire tuktuk service). All in all, we had a very pleasant experience, and would definitely stay here again (for longer next time).