Terribly stay experience. Room is very small for two queen size bed. Hotel quality is not as stated as 5 stars. Staff very unfriendly except the door men and the staff when I checked out. I realize NYC just experienced electricity black out and it’s understandable some malfunction but when the lifts are not working the hotel staff totally don’t care about how consumers feel, they don’t try to solve it but just avoiding answering our questions. There were times I try to call hotel staff but never anyone answer the phone. Also they unbelievable charge you over 50$ per person per night just for the facility I can use, water I can drink? It’s like robbery. Never will I come to stay here again
Ching Chien
Ching Chien,7 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2019年7月28日
飯店位置很棒去哪都方便
早餐與晚餐點心很豐富⋯但戶外窗隔音設備不好常常聽到警鳴聲響
Anita
Anita,5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2019年1月22日
with light free dinner that is very good. Breakfirst is not good.
Location is good. near Central park
Yung
Yung,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2018年8月21日
很不错
很干净很舒服
Gulai
Gulai,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年2月10日
Adolfo
Adolfo,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月5日
carlos alberto carvalho
carlos alberto carvalho,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年2月1日
It’s nice but hot
While I love the lobby, breakfast buffet and evening offerings, the rooms are very small and my biggest complaint is the hotel doesn’t have central air. I was so hot all night long and couldn’t sleep. I wouldn’t stay here again for that reason. I couldn’t get comfortable in the room.
Rachelle
Rachelle,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月26日
Sune
Sune,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月31日
Terrible
Nada que ver las fotos con la realidad. Pesimo servicio no limpian el cuarto. Dejaban las toallas en el suelo
salomon
salomon,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月23日
Christmas in NYC
Great hotel. Beautiful lobby, helpful and friendly staff. Our room was spacious and had a very comfortable bed. The location was perfect for exploring all the sights in NYC!
Terry
Terry,4 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月10日
Really disappointed with our stay. The room was terrible, dirty , damaged furniture. I recommended this hotel to my friends, I was so embarrassed. Want you charged for my room I considered it robbering, plus your site is false advertising. I would think about you post. Bathroom door all rusted. That’s not good . If I posted pictures I don’t think you would like it.
Sylvia
Sylvia,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月8日
Service and complimentary breakfast / happy hour was excellent!
Leslie
Leslie,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月3日
This is my New York home! Jag har bott på många olika hotell i New York genom åren men efter att ha upptäckt denna pärla finns det inga andra alternativ. Vänligt bemötande, rent och snyggt och eftersom de har både en frukostbuffé och en kvällsbuffé inklusive vin och öl så behöver man inte fundera över vilken restaurang man ska gå till varje dag. De ger en fantastisk service
真實旅客
5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月28日
Beautiful Hotel, friendly staff wonderful midtown location. Rooms need a brighter light and outlet for chargers. Bathroom was large but shower was very small. Nice bed and lineen but room temperature could not be controlled room was very hot. It was to late and we were all tired and did not bring it up to staff. Happy hour, staff attending it and balcony on 23 rd floor was worth the stay would recommend it!
Desiree
Desiree,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月26日
desgranges
desgranges,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月19日
Lara
Lara,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月14日
Super stay once again :-)
It was absolutely lovely to be back at the Westhouse. From the moment we stepped through the door until we departed, we were met with smiles and politeness.
The resort fee is an issue with reviewers on this site.
Please take into consideration it includes a half decent breakfast. Beverages throughout the day and evening dinner with alcoholic beverages. The staff are generous with wine and Prosecco... a glass of wine in a restaurant anywhere in Manhattan costs at least $20 plus tax and tip! The math does add up.
The resort fee covers access to what other hotels call executive lounge only it's better. Honestly worth the extra fee.
My room was perfectly serviced every day and the accommodation staff were ver helpful at all times.
Thank you to the staff whole team at the Westhouse. John and Lila
John
John,9 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月12日
WestHouse was a perfect property to stay due to its proximity to Central Park south, Times Square, Broadway Theatres, and 5th Ave shopping. Nice beds with crisp linens and roomy floor plans. Large windows make the rooms brighter than most NYC hotel rooms we have frequented. Resort fee includes breakfast buffet and evening appetizers and drinks. Well worth the extra fee and food was varied and well prepared. Enjoyed eating on the terrace adjacent to the dining room since early-November sunshine was lovely. Front desk staff was welcoming and dining room staff was friendly, hospitable, and very hardworking. We will be returning to the WestHouse.
Cynthia
Cynthia,3 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年11月9日
Está muy descuidado el hotel , el precio no está acorde con lo que ofrece, esta sucia y vieja la alfombra, el desayuno está bien, la ubicación es buena, la entrada al subway está en la esquina,
Nallely
Nallely,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年11月8日
Jayne
Jayne,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年11月5日
Westhouse NY IS not a 5bstars hotel. Lacks service and improve a commitment to make clients feel the difference