根據「日本衛生及社會安全部 (MHLW)」之規定，所有國際旅客辦理入住手續 (入住飯店、汽車旅館等) 時必須告知飯店其護照號碼與國籍。此外，飯店務必影印所有房客之護照，以做備份之用。
住宿使用消毒劑進行清潔；經常有人接觸的表面會以消毒用品清潔，且床單和毛巾會以攝氏 60/華式 140 度以上的水溫清洗。
如需接送服務，旅客必須在抵達前 72 小時聯絡飯店，飯店電話號碼在您的訂房確認單中。
一級環境享受, 係食物比想像無咁好, 去過伊豆一泊兩食, 同呢度比伊豆贏好多! 不過呢度有在家感覺, Nikka, 紅酒, 白酒任飲
Pak Yau, 1 晚旅行, 2019年12月02日
A wonderful experience staying in such a cozy hotel. Meals served are satisfactory. Free flow of drinks and snacks at the common room is out of expectation. Lying down on the sofa at the common area with a glass of wine is so relaxing. The whole package here is surely memorable.
1 晚好友同遊, 2019年11月26日
Excellent food and service l. The location is quite remote but we have drivers to take us around so it is fine. Hotel provided shuttle service too. You need to book it in advance. This time they have free flow wine during dinner nd later evening time. I would love to stay here again for my next ski trip
1 晚浪漫之旅, 2018年12月25日
Best experience ever. Modern ryokan with fill service. Meals (breakfast and lunch) inclusive and free flow bar at night. Everything felt very exclusive.
Scarlett, 2 晚家庭旅遊, 2020年02月19日
Quick and responsive email communications about the hotel policy of Novel Coronavirus outbreak. Excellent arrangement per our request. Luckily we had an enjoyable stay without trip disruption.
1 晚浪漫之旅, 2020年02月12日
We had a very comfortable and relaxing stay. The room was spacious and clean (we had picked the one with private hot springs tub). It was amazing to be able to soak in the private outdoor tub with nature view. Very pampering to be able to wear hotel PJs to go eat breakfast and dinner downstairs which were always luxury multi course delicious meals. They provide shuttle to train station and shuttle several times a day to various nearby ski areas. Great stay overall.
Frank, 3 晚旅行, 2020年02月09日
Everything was excellent! From arrival to departure. Only negative point was a group of loud Chinese tourists disrupting the peace and tranquility of the place with their loud conversations as they were going back to their rooms.
AliceW, 1 晚家庭旅遊, 2019年12月12日
This hot springs hotel is one of the most beautiful, luxurious, and restful properties we've ever stayed at. From the design of the lobby, the rooms, and the baths to the delectable meals and the very attentive service, Moku No Sho is truly a special place. The rooms are a mix of Japanese and Western, with beautiful woodwork and some with private outdoor baths. The meals are served in private rooms overlooking a river, and the rate is all-inclusive, including alcoholic drinks and various snacks. The meals themselves use fresh, local ingredients in innovative ways. Most of all, the design blends modernist architecture with traditional Japanese elements, creating a space that is stunning yet intimate. Our only regret is that we could only stay here for one night. If you're near Niseko, stay at this hotel--you won't regret it.
1 晚旅行, 2019年08月06日
This onsen was AMAZING! I have been to other onsens in the past and this has been my best experience thus far. The private onsen room is a must and my husband and I highly enjoyed the privacy. The menu was traditional Japanese style and every bite was delicious. All food and beverages were included in the price, which was a great surprise! I would definitely recommend this place to family and friends.
Jessica, 2 晚家庭旅遊, 2019年06月03日
Had an amazing stay here with my boyfriend for his 30th birthday. The private onsen with the large room along with the premium kaiseki meal made it a very memorable stay for us both and definitely worth every penny! The staff were really attentive and even gave us a small gift. Would recommend staying here to make your trip in Japan truly special.
Emma, 1 晚浪漫之旅, 2019年04月12日