Not reliable for tour booking, pick up & drop off at hotel when booked a tour to Black Water Rafting in Waitomo with receptionist. However, the driver drop me off at bus stop in Cambridge after tour, waited 2 hours in Cambridge city & take Mana bus to i-site in Rotorua. I planned to go to Te Puia after the tour originally, due back to hotel late around 5pm, so can not go there & left on next day early morning.
So disappointed for no response for this when I check out next day morning, of course no compensation. Will not recommend it to my friend.