4/10 一般般
2025 年 12 月 7 日
My family and I recently stayed at this hotel and unfortunately my experience was extremely disappointing. While the front desk attendant was kind, check in took forever even with doing the pre check in online. From the moment we got in the room, it felt poorly maintained, but things quickly went from bad to worse. We found multiple cockroaches in our room and eventually knew we had to get out. This is absolutely unacceptable in any lodging establishment, and it made us feel uncomfortable and unsanitary the entire time. My husband went to the front desk and was told the room shouldn’t have been checked out because they knew it had problems. Okay, so then why did you check it out to us? It was the same attendant.
On top of that, the hotel clearly advertises itself as a non-smoking environment, yet there was absolutely no enforcement of this policy. The smell of cigarette smoke and marijuana smoke lingered in the halls and even seeped into our room. It was frustrating to deal with, especially for those sensitive to smoke like our children.
Between the visible lack of cleanliness and the complete disregard for enforcing rules that should protect guest comfort, I cannot recommend this hotel. I hope management takes these issues seriously and makes the necessary improvements, because as it stands, this was one of the worst hotel experiences I’ve had.
Monica
Monica，1 晚家庭旅遊
Hotels.com 真實旅客評語
