I recently stayed at this hotel and unfortunately had a frustrating experience. The biggest day-to-day issue was the room—no matter what, the floor always felt wet, which made the space uncomfortable and constantly in need of attention. On top of that, there was never reliable hot water in the room. I contacted the front desk multiple times hoping it would be fixed, but the problem persisted and nothing improved.
Dining was somewhat better in comparison. The buffet was okay and at least offered decent options, but the restaurant experience for dinner reservations was disappointing. If you book dinner, the table service effectively starts about two hours later than expected—so your “reservation” doesn’t feel like it actually guarantees a timely meal.
Communication and entertainment were also major challenges. Most staff only speak Spanish, which made simple requests harder and slowed down help when issues came up. In addition, all entertainment appeared to be in Spanish, which limited the enjoyment for guests who aren’t fluent.
I also tried to escalate the concerns through guest services. They took my phone number to follow up, but I was never contacted or given any resolution. After that, it became clear that complaints weren’t being handled seriously.
There was one bright spot: the sport bar staff were friendly and genuinely provided great service. Unfortunately, that positive experience wasn’t enough to offset the problems with the room, the lack of hot water, the servi
