2/10 Poor
Oct 29, 2020
Deserted - nobody there
Nobody there - place was deserted despite advising we would be arriving around 8pm having driven to Bordeaux from London. Nobody answered my calls - unbelievable. Stuck in the dark in the middle of nowhere. Hotels.com found us another room so we checked in after 10pm. Totally exhausted and frustrated. I don’t understand why they didn’t call me to see where we were - especially as we advised our late arrival. Maybe somebody should remind this place who the customer is, especially at this time of a pandemic.
Charlie
Charlie, 1-night trip


















