8/10 非常好
2025 年 10 月 10 日
My husband accidentally booked the reservation for our check out with the wrong date, so when we came back our key card it was not working, we went downstairs and talked with the lady on duty who informed us that all our items were removed and that they were locked out.And all our belongings were locked up in the managers office.
I was freaking out we had to wait till the asst. manager came in her name was Zena who rolled out a cart with all our things, once she got there, she couldn’t of been nicer and even took us to one of the conference rooms to look over our belongings, we would of reserved another room but the hotel was completely booked so we had to go to another hotel. But Zena handled everything really good and we were not missing anything, which totally made me feel at ease. It was totally our fault with the check out dates but she did put me at ease once it was all over. Thank you again Zena I hope corporate reads this and tells you job well done.
James
James，1 晚旅行
Hotels.com 真實旅客評語