Feeling like Titanic passengers abandoned by the operator, God blessed and thus we finally survived in NYC during the pandemic coronavirus 2019. Being urgently informed of our flight delay, we needed to extend our stay in NYC for one night. Having stayed in Yotel NY for eight eights, we thought it was no problem for the extension. However, the AI of the telephone system of Yotel NY was so stupid that every call we made to the front desk was eventually terminated by the system. Around 0030 hours on March 25, we couldn’t help but seek assistance from the third party (Expedia), through whom we reserved our room. Expedia replied that although they called Yotel but the calls couldn’t be put through, so an email was sent to Yotel NY on my behalf. Do anybody believe that until the check-out time none of Yotel employee approached us? Well, we left there at the original check-out time without hesitation.
Compared with Frankie of Expedia who demonstrates empathy and is truly helpful, Elvis of Yotel NY- whom I feel- shows gloating at our situation. Elvis later replied in writing: “We…preparing to close down temporarily this coming Friday. We appreciate you staying with us and again apologize for the inconvenience. We hope that you stay safe during this epidemic.”
I visit NYC nearly every six months and have stayed in more than ten hotels. In my view, Yotel NY is the worst. In conclusion, I will not recommend it to anyone I know.
