We were travelling to London for an Awards Ceremony and wanted to be close to the venue…
After being moved twice from original selection - arrived at 6pm and was told room was…
別忘了！集 10 個印花可以換 1 晚獎勵*住宿
此住宿接受Visa 卡、萬事達卡、美國運通卡、大來卡、JCB 卡、Eurocard和金融卡付款，恕不接受現金。
It was perfect, except the fact that swimming pool wasn't climatized. Very cold. Every other thing was perfect, mrs loved it. 5 star. Will go back soon
G, 1 晚旅行, 2021年08月16日
The hotel was spotlessly clean and the staff were very friendly. Mask wearing was not universal
1 晚家庭旅遊, 2021年08月14日
I arrived at the hotel for check in, But the hotel was closed--actually shut down. I found someone to ask for help and was explained that the hotel hadn't booked enough rooms and would not be opening, and that my reservation was likely moved down the street. I received zero calls or emails about this move beforehand--and have since confirmed there's been zero attempt to contact me. We arrived at the Montcalm Royal London house, and we're put into a very dark, sad room (surprising for the sunniest weekend in London) with peeling wallpaper and a very dirty bathroom. I left to complain to the concierge as the only reason we chose the original hotel was bc it was mine and my partners favorite stay previously, and we were there to celebrate his 30th birthday. To be clear, had we been informed earlier that this hotel was not an option we would've stayed in a whole other part of the city--definitly not the Royal London House of Horrors. When I asked the concierge what my options were he moved us to a moderately nicer room with another filthy bathroom (I have pics too, I'm really not usually this picky.) The shower drain was clogged and took hours to drain. The elevators were smeared with blood from some party the night beforw--all in all it was a horrible stay and I regret spending any money here. Unfortunately, as we were not informed of our relocation until an hour before our celebration plans we had no choice but to sit there and stew in the regret of choosing Montcalm.
Tuari, 2 晚旅行, 2021年06月12日
I booked a last minute stay at this hotel through Hotels.Com only to arrive that same day to find the hotel closed and nobody there onsite to assist with guests I appreciate that certain venues have had to close dure to Covid 19, but this caused a great deal of inconvenience and ruined my night and visit to London. It astounds me why the hotel would be showing on the Hotels.com platform as available or why they were selling rooms if the venue was closed. Hotels.Com please get your act together and improve your Customer Service and Customer communications.
A, 1 晚好友同遊, 2020年10月24日
Very welcoming and slick.
1 晚旅行, 2020年10月22日
In the middle of a hospitality crisis, service is key. I am a regular customer and when the hotel is empty, allocating the smallest room I have ever had when I'm staying for more than one night is short sighted. I did ask for a bigger room but was told I had been given what I booked. My poorest stay yet, just when it needed to be my best. The fruit in my room had a layer of dust. Simply not reassuring on cleanliness. This stay changes my perception of the hotel I'm afraid.
2 晚商務旅行, 2020年03月16日
Excellent place to stay, rooms are high standard and staff 1st class. If I'm in this part of London I always try and stay here. Nice pub next door or rather attached to the Brewery and the breakfast is also first class.
1 晚商務旅行, 2020年03月04日
Room service pasta was bland and not worth paying for! Room needed updating and check in took 20 minutes!
1 晚旅行, 2020年02月29日
Very welcoming and warm Friendly staff
Christine, 1 晚家庭旅遊, 2020年02月21日
Service was very good, and the minibar and room service was of great quality and fair priced. Breakfast if not booked in advance is over priced. No bathrobe or flip flops provided. Room was old, with a few lamps not working and finition were not great. Bed had a mattress which felt a bit bumpy but acceptable. Linings were clean and of good quality. Overall I think this is an ok place, but do not expect much from it. Fine for a business trip, but would have been disappointed on a tourism trip.
Noah, 5 晚商務旅行, 2020年02月16日