When we arrived at the hotel to check in, I spoke to them in English even though I speak Italian. I overheard them speaking in Italian, saying that the air conditioner wasn’t working. We took the keys to our family suite and entered, only to find that the air conditioner was indeed not working and was making a very loud noise, like a tractor.
After several attempts to contact the reception, I was told the first time that a technician had checked it and found no issue. An hour later, I felt like my head was going to explode — we couldn’t sleep. After multiple calls to reception, and after contacting the Hotel.com website they informed the hotel, they finally decided to change our suite.
The receptionist put the beach towels in a bag for other guests and told them it was a gift, while she handed the towels to us without a bag.
It was a very bad experience and the service was not pleasant. Everything had an extra charge — parking was €15 per night. They gave us beach towels for free, but if they got dirty, we had to pay extra to replace them.
Although I had already paid the tourist tax during the booking, I was asked to pay an additional €3 per person per night for myself and my family.
After four nights and with four people, we ended up paying €48 in tourist taxes.
This is the first time i bok hotel and the hotel charges med tax
It was a very bad experience overall, and to top it off, the first suite didn’t have a sea view, even though I had paid extra for one.
