This time,I will make a serious comment to your hotel.
Honestly to say, The hotel itself is very good, but I felt that the staff could have been better educated.
It was a pity that the hotel could not meet the very simple requests of the guests, and that the necessary equipment such as bath towels etc., was not available.
It may be 5 star in Malacca, but it is not at the level of global 5 star hotel like a Riz carton, Four seasons, Marriott and others.
However, the management class has a high level of hospitality, and I felt that they are aiming for a global 5 star hotel.
Please do your best.