The hotel itself is wonderful, relaxing and beautiful. The staff are warm and friendly.
However, after we checked into our Estrella room, we were informed the private jacuzzi was not operable.
I had searched weeks for a perfect hotel that had this amenity for our anniversary, so it was the first and foremost reason I had booked this room. If a representative would have contacted me before the trip about it not working, I would’ve booked a lesser expensive room at this hotel, or another hotel with a working jacuzzi all together.
Also, it’s important to note that the beautiful bathtub pictured on the website is a shower ONLY. It is also misleading.
We felt completely catfished into booking this room for the advertised amenities.