Booked 2 rooms with Sea view, asked for the rooms to be on the same floor, but got one room was on the 18th floor and other room on 11th floor. Sea view .. if you look between the buildings outside you can see the sea, not as much from the room on 11th floor.
Housekeeping on the 18th floor stated off ok, but soon became an issue, towels not replaced even though old towels taken. Bins not emptied. Housekeeping on the 11th floor was horrendous, towels never replaced when old towels taken, toilet roll not replaced. The biggest issue for the room on the 11th floor was not hot water, it was reported the 2nd day we were there and the 3rd day, then the water was luke warm for a day and then back to cold reported again, but nothing done about it this time .. so overall 12 days without hot water.
Air conditioning in the rooms is very noisy so can disturb your sleep, which it did on every night.
Checking in was ok, staff friendly, checking out was a different case, staff member was rude and just carried on a conversation with another colleague in native language so no idea what was being said.
Breakfast ‘hot’ selection was always cold, staff were pleasant in the breakfast area.
Outside area of the hotel was dirty, with 2 large rubbish bins just around the corner.
