When booking Andalay I was under the misinformation that it was an adults only boutique resort & spa. 1- It's not a resort. 2 - there is no 'spa' on site, unless you count the bamboo hut massages. 3. Alex the guy who helped us check in was rude and off putting from the moment we arrived. The room itself was ok, the beds are hard as rocks. First night there we had dinner on site which was a awful the moment we sat down. There was a child behind us sitting with her parents and she had her ipad playing whatever game so we could all hear it - if you're reading this & you have kids - PLEASE be considerste for the people around you. Buy your child some headphones. For the food, my partners dish came out promptly, I was then left waiting for mine, when I received it my partner had finished. I complained to staff regarding to two photos I have attached and Alex asked ME to contact Expedia and change the details as the wording is misleading. I was beyond angry by now. After a crap 12-24 hours, I asked for a refund so we could go stay somewhere else as we were both were unhappy with the service and the response. Alex offered a room upgrade and I'd like to say things improved, they didn't. The bed was still rock hard, the main wood feature wall has severe water damage, looked like a major health risk with the mould. With the room upgrade we now had a deep soaking spa bath! Lovely! Filled the bath, bubbles in & jets on. The jets spurted old dirty poo water. Never again!!
