The app was somewhat helpful but hard to find info. Like sorting by restaurants open and which need reservation.
The route function was broken If selected a venue and getting directions to there. Route function was also broken on the kiosks around the hotel
Pedro
Pedro,4 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 25 日
Jhonatan
Jhonatan,9 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 9 月 25 日
Cathrine
Cathrine,9 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 29 日
Jaime
Jaime,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 4 日
Juan Manuel
Juan Manuel,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 7 月 31 日
Good overall
Pablo
Pablo,7 晚旅行
Expedia 真實旅客評語
4/10 一般般
2025 年 7 月 28 日
Overall, the experience fell short of expectations. The service was underwhelming, and the food left much to be desired. One major disappointment was the pool hours—they close at 7 wPM, which significantly limits evening entertainment. While the resort offers trolley service for transportation, the trolleys were consistently full, leaving us to walk long distances around what is a very large property.
We also saw a few large cockroaches and the poolside bar
Anthony J
Anthony J,4 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2025 年 7 月 26 日
No me gusto que hay que reservar para restaurantes en la cena se supone que es todo incluido
Es muy limpio
La propiedad es muy grande debería haber mas transportación
Paola Alessandra Rosito
Paola Alessandra Rosito,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 7 月 25 日
Excelente comida, las bebidas super ricas
jessica
jessica,7 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 7 月 25 日
This was a beautiful resort. We got to see so much wildlife. One thing that should have been better is the AC—our room was never the correct temperature despite multiple service requests. The main buffet leaves a bit to be desired but the restaurant options for dinner were all impressive. The French restaurant was my favorite!
Jessica
Jessica,5 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 7 月 23 日
The plants and animals made this resort so unique. It was really nicely laid out and everything was easy to get to and accessible. The food was the only downside of this resort so if you are a foodie I would not suggest it. But everything else made up for it so I would stay here again
Pamela
Pamela,5 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 7 月 22 日
Ashley
Ashley,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 7 月 22 日
Darion
Darion,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 7 月 21 日
Nancy
Nancy,4 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 7 月 21 日
The overall property was beautiful and staff is friendly and helpful but it isn’t walkable. We also saw a roach in our room at the end of our stay.
Latoya
Latoya,4 晚好友同遊
Expedia 真實旅客評語
6/10 不錯哦
2025 年 7 月 20 日
A good enough experience for a first time trip to Cancun. But awful service. Long waits and no explanations to how the resort operated. Lack of address for service, no AC anywhere outside of the rooms, college dorm quality food
Jenni
Jenni,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 7 月 18 日
Sara Valentina Forero
Sara Valentina Forero,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 7 月 14 日
Renan
Renan,5 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 7 月 13 日
Muy bonito y tranquilo. El a/c un poco ruidoso pero el resto de la habitación muy funcional y cómoda.
Largoscaminos entre restaurantes, alberca y playa pero nada que no sea imposible.
Carsten
Carsten,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 8 日
This was our third time at this resort, but we will probably go somewhere else next time.
The Good: Both the pool and the beach areas are huge, and they have plenty of lounge chairs and shady huts. The bartenders are very friendly, and they make delicious drinks quickly and efficiently. The entertainment team is always great and we have a lot of fun with their games and shows. The property is beautiful, and the rooms are 11/10 clean each day when you return to them.
The Bad: The food has never been great at any of the all-inclusives we have stayed at in the Cancun area. But my wife and I both got food poisoning from the Brazilian restaurant this time, which soured our short trip. Also, we love that there is beautiful wildlife on the resort, like peacocks, flamingos, parrots, and agoutis. But the coatis have visibly multiplied and it is a bit gross seeing them jumping on people's pool towels and digging in the trash cans.
We love Cancun and we will be back! But perhaps we will spend a bit more next time in an attempt to get higher quality food.
Joe
Joe,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 7 月 7 日
Everything you could ever want is on the property. The staff was amazingly friendly. All the wild animals on the property made it very interesting and fun. Very nice property but well laid out never felt crowded at dinner‘s pool, beach, etc..
Herbert
Herbert,3 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 7 月 5 日
El hotel está muy bien cuidado y limpio, la playa no cuenta con limpia de sargazo lo que hace que se vea horrible, si cobran el impuesto de saneamiento deberían de aplicarlo no? De igual manera faltan carros para cubrir las distancias ya que el
Hotel es muy grande y si vas con personas mayores será cansado ya que faltan carros que te lleven a las albercas, lobby,etc reservar en los restaurantes de especialidad es una novela y tienes que estar pidiendo en el lobby que te registren. En general muy buen hotel pero con varios detalles
Luis
Luis,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 7 月 5 日
Everything was great since we checked in for a week. The only issue if at all was a bit of a dismissive attitude of the front desk lady, wasn’t as friendly very serious, short dry answers.
Abner
Abner,5 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2025 年 7 月 2 日
tiffany
tiffany,7 晚旅行
Expedia 真實旅客評語
4/10 一般般
2025 年 6 月 29 日
The air conditioner in our room did not work we complained and never got fix we had a water leak and they didn’t fix it just mopped up and left