My single room was basic but in need of updating; chair had a broken piece with a screw sticking out, the a/c worked but was inconsistent, the hot water never quite got "hot," and street noise was so loud i thought the window was open.
The free breakfast consisted of muffins, bagels, coffee and tea.
I was too early for check-in, so while sitting in the lobby planning my day, I had to listen to the woman behind the front desk berate her coworker, yelling at him for a solid 10 minutes about a mistake he made. It was embarrassing and unprofessional.