The building is not the one that they insinuate it is, that is the hotel it is next to which I found misleading. There are stains all over the walls, bed is really uncomfortable and found someone else’s hair on my pillowcase with random stains. The toilet does not flush properly. I will say it is in great location tho
旅客真實評論
6/10 不錯哦
Michelle
2026 年 7 月 3 日
The building is not the one that they insinuate it is, that is the hotel it is next to which I found misleading. There are stains all over the walls, bed is really uncomfortable and found someone else’s hair on my pillowcase with random stains. The toilet does not flush properly. Check in process required a deposit which I think is reasonable but 100 pounds minimum is insane and only with a days notice. I will say it is in great location.
旅客真實評論
6/10 不錯哦
Sarah
2026 年 6 月 12 日
A few quirks, like having to open the freezer door to open the dishwasher, the bathroom light also turning on (and off) the ensuite light, and a shower that's scaldingly hot then ice cold, but then fine if you turn it off then on again.
Toaster tripped the kitchen electrics, which also stopped water from running.
旅客真實評論
4/10 一般般
Jacqueline
2026 年 5 月 16 日
Left my sunglasses in the property. Reported it quickly. Didn't get them back and it took a while to get this confirmed. They were expensive so it's taken the shine off the stay
旅客真實評論
8/10 非常好
Lee
2025 年 10 月 28 日
Good location close to the Arena and Docks, clear instructions and communications to paybthe deposit and access the apartment. Wasnt the cleanest, more attention to detail rather than excessively dirty.
旅客真實評論
10/10 好極了
SHARON
2025 年 8 月 16 日
Excellent location on the dock with only 6 or 7 minute walk to Liverpool One.
Simple check In and check out process and the apartment is lovely. Really comfortable beds and a fan in hand in this warm weather was very welcome.
Cleanliness only got 4 out of 5 as the beds and sofas had crumbs and but under them so they hadn’t been hoovered under.
旅客真實評論
8/10 非常好
Nicola
2025 年 9 月 19 日
Superb location for ACC/ Arena
Great location for a conference at the ACC.
Apartment was spacious, clean and well presented. Tea/coffee & milk provided.
Uncomfortable pillows and no dishcloth/ sponge, dishwasher tablets or teatowel which made cleaning up after cooking difficult.
Having to phone up to pay a security deposit was rather inconvenient and somewhat unusual- surely a secure link would be more appropriate- business travellers don't have time to visit the office to pay in cash so instead I had to pay over the telephone.
旅客真實評論
2/10 不太好
Dawn
2026 年 7 月 26 日
Absolute nightmare! Arrived in Liverpool off the train at 1930 walked down to Albert dock and the apartments weren’t there they where much further down more in Baltic triangle than Liverpool 1. The name was completely different only for it saying 14 we new we where in the right place! However door locked and no bell. Went onto my check in page on hotels.com where it said once deposit paid a code would be sent for the key safe. So phoned the number provided which just rang and rang eventually going to voice mail. Messaged them never replied and still haven’t 2 days later! So went on live chat with hotels.com after 3hrs of been on live chat and and phone as they could not get hold of the property either, they decided to relocate us. It’s now almost midnight it’s Friday night the city is packed, we are cold, tired and hungry. Got to the new hotel 20 mins walk away on a busy street. To be told no booking had been made for us. Phoned hotels.com back in America by the way! Who told us the apartments had just emailed them and we were to go to an address to pay deposit then they would give us the code. The address was opposite side of city centre and much further away from the apartments. Bearing in mind we had luggage too! So we gave up and got an Uber home arrived back home at 03:30! Disgusting behaviour leaving woman vulnerable in city at midnight miles away from home! Will be claiming my money back!
旅客真實評論
2/10 不太好
Matthew
2025 年 8 月 20 日
No code was provided for access.
The photos show the Pullman not the address location.
Requesting a refund.
旅客真實評論
8/10 非常好
Margaret
2025 年 7 月 17 日
Clean and comfortable
Could do with clearer instructions on exactly where the door is and where the lockers are,
The apartment was clean and tidy, needed a bowl or a plug in the kitchen sink so you could wash up, also a brush and brush pan so you could sweep the every day crumbs etc up. The shower was very hot, impossible to make it a comfortable temperature.
I would definitely recommend them