Access to WiFi was a serious issue for us as we could not keep contact with family, work matters and the internet.
YUEN
3 晚家庭旅遊
10/10
A bit disappointing as the WiFi was not up to expectation to an otherwise excellent stay
YUEN
26 晚商務旅行
8/10
Our room, though adequate, did not remotely match the promotional photographs!
One receptionist, very polite, told me I could get another cup from the restaurant. A cleaner overheard and said immediately that she would bring one to our room. All staff were friendly.
Christine
3 晚好友同遊
10/10
John J.
2 晚旅行
10/10
Michael
2 晚旅行
10/10
We had a free upgrade to an apartment across the road 😀
Excellent facilities and beautiful decor
Easy walk into the city centre and can’t fault the hotel’s bar/food
Definitely be back!!!
John
1 晚旅行
8/10
Great location Hotel that is being renovated / expanded currently. Friendly staff, good facilities
Ian
1 晚商務旅行
10/10
真實旅客
2 晚旅行
10/10
Steven
3 晚旅行
8/10
Overall a good place to stay, central, convenient, great food. A few minor "gripes! however...no table or bench on which to put case, on the floor is not the best, the kettle is impossible to fill from the only tap, had to use a glass and fill that way! Beds are rsther hard too.
真實旅客
4 晚旅行
10/10
Would’ve been 5 stars had it been possible to buy a drink after 10.30
Maria
1 晚家庭旅遊
10/10
We arrived lunchtime and had a superb meal before checking in to our room. All the staff were extremely friendly and helpful. The only thing that very slightly let things down was the quality of the breakfast. Poached eggs on Eggs Benedict were hard and American pancakes hard and crispy. round the edge. Overall, though, I would highly recommend this place and would definitely stay here again.
真實旅客
1 晚旅行
8/10
John
1 晚商務旅行
10/10
The staff here are amazing! Nothing is too much trouble & they are all very attentive. The food was delicious. The rooms are comfy with good quality bedding & towels. Some of the communal areas are a little tired but that didn’t effect our stay. Everywhere was clean & tidy. Would highly recommend this hotel.
Joanne
1 晚旅行
2/10
OMER
2 晚家庭旅遊
10/10
Vicky
1 晚旅行
8/10
We enjoyed our stay at the Georgian Townhouse apartments. The room was spacious , the bed comfortable & the mini kitchen useful.
The shower was rather awkward & sensitive to adjust & we could have done with a heated towel rail to dry the towels. Also a dim nightlight near the set of stairs would have been helpful as they are lethal in the dark ! Otherwise we will stay again. It is very convenient for town.
Sally
2 晚旅行
10/10
Lesley
1 晚旅行
10/10
Lovely room and bathroom with delightful view over the garden. Very conveniently situated in a pleasant part of Norwich. Only a short walk to the city centre.
Philip
2 晚浪漫之旅
4/10
Bedroom/bathroom were like a black hole. Numerous lights not working. No light above the coffee maker ( and even if there was there was a display suitcase between the ceiling and the coffee machine. No milk. After I repaired seal on shower door there was no shelf to put anything on. Limited space above the basin as well. Carpet had obviously been fitted by an amateur. Bed was extremely hard and then to breakfast. Please explain how you eat toasted sourdough bread without cutting your gums ?
Finally on a positive note...the evening meal was excellent, and very enjoyable.
In summary, this hotel needed a darn good refit, stained carpets in corridors, missing lamps,and smart attire for the employees would all contribute to a far more pleasurable stay.
Paul
1 晚浪漫之旅
4/10
Daryl
2 晚商務旅行
6/10
Awful customer service!!
I left some property at the hotel and notified the day we checked out - after 2 calls, 1 voicemail and 3 emails with no response, I’ve accepted the fact that no one cares and that I won’t be getting my property back.
The rooms were ok, but a bit dusty and the windows needed a clean!