We stayed 6 nights and had read the bad reviews before, but thought they must be exaggerated. Big mistake. It really is that bad. After our stay I cannot believe the glowing 5-star reviews are genuine.
This hotel feels like it’s being milked until demolition. Complaints at reception are constant, staff are cold and manipulative, and the manager almost seems to enjoy your misery. Photos online hide the truth.
What’s wrong: Rooms are run-down and patched together, balconies unusable, our shower was cold 4 of 6 days, the water stank, the TV flickered. The pool was disgusting — bad odor, greasy film, insects floating. Location looks central on a map but in reality it’s inconvenient by car, scooter or foot. The whole place feels neglected, like nearby hotels already closed or demolished.
What’s right: Some restaurant staff are kind, breakfast yogurt and eggs are okay, and if you pay extra for proper coffee it’s fine. From 3 pm the mango margaritas are drinkable.
Our mistake: When we saw the “standard room” we left immediately and checked the hotel next door. We only stayed here because we had prepaid and got a partial refund plus a “suite upgrade.” Looking back, we should have left anyway. Vacation time is precious — and this place wasted ours.
I give 2 stars only so this review isn’t filtered out. Please don’t make the same mistake we did. Almost everything is wrong.