My family and I supposed to be recently guests at the Element Ewing Princeton between 7th July and 10th July during our trip in US.
The hotel is under the Marriott Bonvoy Group which we believed should have good service and management. We felt confident that in choosing a hotel which is organized by good brand hotel group and its good reviews online
Sadly, our flight from Orlando to New York was cancelled.I immediately noticed about my arrival time and date to Hotel.com in order to confirm my reservation of my rest staying and got confirmed by them. We drove for long time and arrived the hotel at late night. Everyone was very tired. Upon Check-In, we were told that there are no more rooms available. I had already full paid for 4 days and end up I cannot able to check in. This is completely ridiculous and non-sense. I was extremely dismay at irresponsible and unhelpful staff from the hotel. They didn’t assist to arrange me any other accommodation and rejected to do refund. The staff is impatiently and we were told that this was the problem between I and Hotel.com and there was nothing we could do. I could not believe this kind of bad attitude could be found under such good reputation hotel group. We also tried to contact Hotel.com at that time, they told us to wait only, end up no one to reply me. I felt highly embarrassed and helpless to find another hotel at mid-night with 2 young kids.It was a very awful experience and I will never recommend this hotel to anyone.
PUI LAN
PUI LAN,4 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 9 月 16 日
Jun
Jun,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 14 日
Mary
Mary,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 29 日
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 25 日
Zakiyyah
Zakiyyah,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 16 日
Best Hotel around
Everything was Perfect
Bryan
Bryan,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 29 日
Amir
Amir,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 30 日
Friendly night staff
Night staff gentlemen was very nice and accommodating. This is typically rare when you show up past midnight. This starts the stay off good specially when tired. Thank you.
monique
monique,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 26 日
Stacey
Stacey,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 21 日
Great service from people who made breakfast to our order and from the people at the front desk who remembered my dad from day to day.
edward
edward,5 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 6 月 18 日
Overwhelmingly professional and responsive staff.
Condition of the property needs enhancement - visible cracks in the wall and water accumulating on bathroom floor from the shower
Nicolette
Nicolette,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 7 日
Room had visible patching on walls and ceiling. Everything else was great!
Tonya
Tonya,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 3 日
Friendly Staff and very clean!
Deborah
Deborah,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 31 日
Carlos
Carlos,2 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 27 日
Zeida
Zeida,2 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 25 日
Louise
Louise,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 25 日
Erna
Erna,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 21 日
Andy
Andy,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 19 日
very nice all around. nice breakfast, complementary drinks and snacks on Sat was awesome. We didn't have lunch due to our schedule so the snack was a perfect fill in before moving on to our next function. Thanks for the great stay!