Good location and nice country feeling. But terrible customer service.
Harmanpreet
Harmanpreet,4 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 26 日
Not perfect, but it is a Britannia hotel
Arrived around 7pm. Check-in was straightforward. We wanted to eat straight away. We had to pay £15ea at reception and were given a token to hand in on entering the restaurant. The food was simple but perfectly edible. The restaurant felt more like a glorified canteen but it was fine. The lady on reception said a lot of people order food for delivery from Prestwick. We only ate at the hotel once due to other activities. We didn't have breakfast (£12) as we were on the road early every day. Neither did we make use if the bar. As it was a Brittania hotel we weren't expecting much in terms of accommodation. However, our room seemed to have been refurbished relatively recently and was in very good order. Decent tv. A fan was supplied as there's no air con. Beds would have looked nicer with headboards and a centre console table/shelf between the beds would have been useful for drinks etc. The duvet covers were twice the size of the duvet on put single beds which was a nuisance. The hotel is remote which needs bearing in mind if one doesn't have transport. All in all, it was fine for our trip and offered fair value for money.
Andy
Andy,3 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 25 日
Not suitable for those with mobility difficulties
Reception very friendly but rooms in poor condition
Shower pressure up and down and goes hot and cold so no decent shower and window won’t close and i had to force close it but still not closed 100%
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 23 日
First hotels.com didn't confirm the changes with the hotel.
Since already late night we only able to take a smaller room with an cot.
Only one personnel was available that evening, and he was literally running out of breathe catching up with the guests and their requests. He only managed to send us the extra bed and pillow past 11pm. The management should have more personnel during rush hour checking in.
The parking was supposed to be free but we were given a notice of
ROHAYATI
ROHAYATI,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 8 月 14 日
Room wasn't cleaned or serviced the breakfast was adequate as was the dinner I won't be staying at this hotel in the future as a group of well-known hotels the Britannia a poor show
Ian
Ian,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 9 日
sergio arturo
sergio arturo,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 2 日
No clean towels or coffee replaced in the five nights I stopped.
Neil
Neil,5 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 7 月 31 日
Cosmin
Cosmin,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 25 日
Robert
Robert,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 22 日
Dale
Dale,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 21 日
meer hostel dan hotel
Vooraf, aardige mensen allemaal, daar niet van.
Incheck tijd best laat:16:00
Ontbijtijden voor het weekend best vroeg: 09:00 klaar.
Kamer was veel te warm en raam kon niet volledig open.
Niet storen kaartje voor de deur was er niet.
Schoonmaak wilde vóór uitchecktijd de kamer in.
Stephen
Stephen,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 20 日
Paul
Paul,1 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 14 日
Cheep and cheerful
No food beds really hard a very thin mattress rooms not survived good points has a Barr good parking and really nice gardens
Robert
Robert,4 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 12 日
Stephanie
Stephanie,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 8 日
Tom
Tom,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 24 日
Chris
Chris,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 19 日
Not a Country House Hotel - Awful
This hotel is NOT the standard expectation of a country house hotel. Part of the building is an old property with a more modern Annex e attached. The photographs are misleading. There is no restaurant, meals are served canteen style in a room more akin to a school dining hall. Kitchen staff shouting and swearing, food running out and what was available was very limited in choice and dehydrated. We booked an executive double room on half board for 2 nights. After the first day experience we went elsewhere for dinner and breakfast even though we had paid hotel for it. The bathroom had a leaking sink and toilet roll holder and towel holder coming off the wall, same with bath panel. Shower was over the bath but no non slip or bath mat and no grab rails making it hazardous to use. No toiletries apart from a tiny disc of soap. Room had a blind on window but no curtains so light wasn’t blocked out. No cushions on bed even though photo shows them. Wooden Bed frame had been repaired with screws where frame had been broken No daily housekeeping service. Rooms only serviced every 4 days according to receptionist. The only good thing about this hotel is the beautiful grounds, but would say avoid this hotel and definitely don’t buy half board.
Angela
Angela,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 15 日
Much improved since my last visit - room had been repainted, new furniture and beds, old dank bathroom converted to bright walk in shower room and new carpets and curtains - only downside was the 3 foot single beds have been swopped out for narrow 2 foot beds.
p
p,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 12 日
The friendliest hotel we have stayed in but head office not very good. I requested an accessible room as my wife has mobility problems but this request had not been passed on to the hotel. This resulted in a room with a shower but a long walk from recption. Please note the restaurant is a long way from reception in the opposite direction and one floor down.
There are many tour coaches using the hotel so it seems that catering will have a good idea of evening meal numbers but they still managed to run out of mash potatoes very early. They then offered roast potatoes which I am lead to understand take twice as long as mash to prepare. The kitchen staff could be heard arguing which is very unprofessional.
My last comment was the size of both the bed and duvet. In the age of hotel beds being king size or twin a double felt small and even at this size the duvet barely covered the bed with no side drape at all.
As the nights were warm that was not a problem but might be one in winter.
All this was balanced by the friendly and helpful staff.
Ken
Ken,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 8 日
Great welcome from reception. Comfy bed and a nice surrounding. I would stay here again.
Stuart
Stuart,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 8 日
Staff were so friendly! Went the extra mile
AFionas No
AFionas No,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 6 日
KATE
KATE,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 6 月 5 日
Staff were very helpful and polite. Cleanliness could have been better.