This hotel does not have bad amenities but a terribly reluctant management. Basically, the answer was 'no, sorry we cannot' to every request. We even had to insist and fight to have laundered sheets put on our beds as the bed we were given had unwashed, stained sheets. It did have a nice rooftop deck with a wonderful mountain view. Also the lobby was quite nice even if extremely cold; we asked that the fireplaces be turned on, to which they said 'no' so we could not really hang out there. I would never stay at this hotel again or recommend to anyone.