The hotel location is near restaurants and near the Gondola.
The room was on the third floor. the hotels old (as i understood - all hotels in center Bansko are old) and not quite maintained - Elevator got stuck, on day one of the tiles in the sauna fell from the ceiling and cut my foot, one day they did not clean the room.
In the room the wardrobe back was broken and shelved fell all the time, one day I did not had hot water, I was told this is after 5PM and no one can take care of it - luckily I managed to override the central heating system and operate it myself.
In the room we were missing hanging hooks in the shower and in the rooms, as well as the kitchen was missing lots of kitchen tools - e;g. bowls.