It was very disappointing as they had to change us 4 times until we could fine a clean…
Service was exceptional but the hotel cleanliness left me uneasy! My room had stains on…
別忘了！集 10 個印花可以換 1 晚獎勵*住宿
住宿使用消毒劑進行清潔；經常接觸的位置會以消毒用品清潔，且床單和毛巾會以攝氏 60/華式 140 度以上的水溫清洗。
此住宿為性別友善 (LGBTQ 友善) 住宿，歡迎多元性別族群入住。
Friendly welcoming staff. We booked the king suite, it is really nice and I highly recommend. I would definitely stay here again.
Connie, 1 晚旅行, 2021年08月14日
Check in was long and very unprofessional. No reasoning was given for extended wait except initially was told no rooms were available even though we had a reservation. Had to wait on a room to be located then was facing a brick wall. No hot water, was told by agent to just let it run due to water coming from 9th floor (was on 2nd floor)??? Never heated up. Loud noise coming from behind bath vanity kept us up allll night not to mention walls appeared to be paper thin on all sides (upstairs walking, noise from storage closets next to room 217, constant moving heard until 5am and running in hall so NO SLEEP. Each door opening sounded like was in room. And areas were not cleaned or sanitized. Drawers were open upon entry and dirt around toilet. Very disappointed ‼️ PRO: Breakfast cook was impressive and made a great Veggie omelet for me and fiance. Everything else needed work. Thanks
Ruby, 1 晚旅行, 2021年08月07日
Amazing hotel…clean and beautiful. The staff was very accommodating!
Catherine, 1 晚家庭旅遊, 2021年08月01日
Great stay will use them again
Eric, 2 晚家庭旅遊, 2021年07月29日
I wish they used the digital keys with hotels.com. Other than that, we loved it. We’ve passed through this town on our way to visit family every few months since COVID. This place feels like a home away from Home.
1 晚旅行, 2021年07月24日
The lobby was the best part! It was clean, and modern. The rooms are tight and dated! I was there for 4 days and never felt comfortable enough to unpack. The parking garage was convenient but filthy! They changed the trash bag but didn’t bother to sweep the area.
Santosha, 4 晚家庭旅遊, 2021年07月04日
Great place to stay!
John, 1 晚商務旅行, 2021年06月30日
This was the second time I stayed at this location and my first time was way better. Check in was no problem, but when I got to my room that is where the issue began. 1) The cover to the bottom part of the bathroom since was in the bathroom floor and I had to pop it back on 2) The coffee maker in the room didn’t work at all 3) There was trash still on the table. 4) Hot water in the shower wasn’t hot 5) All I heard was children running up and down the hall above me The restaurant on site was great and the bar was wonderful. But the room wasn’t to the Hilton standard
Ronald, 1 晚商務旅行, 2021年06月27日
Great hotel with awesome service. Free snacks and breakfast in the morning. Room could have been a little cleaner but not bad.
Tally, 1 晚家庭旅遊, 2021年06月27日
The embassy suites Birmingham/Hoover has been the worst experience of my life. First room air conditioner is broken, it happens, but it took 45 minutes to get us a new room. Finally in new room and there is good and blood on pullout bed sheets. Then, we found someone’s retainer in the bed. Btw, second room ac won’t go lower than 73, but it’s after 11 and we are needing sleep after traveling 11 hours.
Breton, 1 晚家庭旅遊, 2021年06月21日