I find it very difficult to understand how The Roker Hotel is rated as a 4 star Premium hotel. At best in relation to accommodation it's a 2 star. The room we had was very small with a very small bed. It looked dated and the carpet was terribly stained. The quality of furniture was very poor and storage was minimal. The bathroom was fine.
My route from reception to my room was the worst I've ever experienced. No lift and 3 seperate flights of stair carrying a case and I'm 72 years of age. Nobody at reception warned me and my wife of the difficulty of the route or offered porter support to carry the cases. The staircase rails were dusty and the corridors justfelt and look unclean.
Bar staff were very pleasant and the free drinks vouchers were welcome but overall this was very disappointing accommodation and although I visit Sunderland at 3 times a year I will not use this accommodation again.
David
David,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 28 日
Excellent stay
We have stayed here many times, always so welcoming and friendly.
Jill
Jill,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 28 日
Great View and sublime decor
Room really good with wonderful view of lighthouse and sea. Had to wait as room was not ready on check-in. Very busy on arrival due to 2 weddings taking place at hotel. Decoration of hotel is sublime and very unique. Breakfast was very tasty and plenty to enjoy. Worth a visit.
Paul
Paul,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 20 日
Lovely hotel for a coastal break
Fabulous professional and helpful staff. Room was nice and clean and basically fine if nothing special. It was also lovely and quiet but it was uncomfortably hot and the small fan provided wasn’t really adequate. The breakfast was good with a plentiful supply of hot and cold items and fresh eggs cooked to order. We enjoyed an evening meal in the bistro which we found to be good value too. The hotel is in a beautiful location overlooking the seafront and very close to a gorgeous area of coast. We would certainly return.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 20 日
Roker riviera soul event
We went for a northern soul event and also stayed there day and night everything was fantastic the room was very nice and clean the event was excellent if they put events like that on we would definitely be there again
James
James,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 16 日
Room was nothing like photos, starting to look a little tired. Corridor doors banging until late into night. Cold tap was luke warm weirdly and plumbing barking like a dog for 20 minutes after every use of a tap.
Was given a free drink voucher in with paperwork on check in but never mentioned and only saw it after I had checked out.
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 13 日
Melvin
Melvin,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 13 日
Amazing hotel
The hotel and staff are lovely - I would highly recommend staying here. Beach location - perfect !
Michelle
Michelle,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 11 日
sarah
sarah,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 6 日
2 night stay.
Nice hotel staff pleasant. Food very good both breakfast and evening meal. Room no view at all, pillows not great. Shower good. Free parking but you have to register your car. Area nice beach good. Easy walking. Would recommend and will return.
andrew
andrew,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 5 日
Mark
Mark,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 3 日
Mark
Mark,1 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 7 月 2 日
Unhappy
I had booked an executive room which was supposed to have a sofa and twin head shower instead I ended up in a room that I had to squeeze past the bed banging my leg on the radiator with no sofa and windows only opened an inch in this weeks heat was not good the mattress on the bed had dips in it I kept waking up in a hole I was in room 130 which reception said was an executive room and it was the only one they could give me as my stay was just 2 days , which I don’t understand as I have had far better rooms here when only staying 1 night . I have stayed here many times but I think this will be my last visit My dinner was over cooked and dry on the first night cooked breakfast was poor quality blackpudding full of gristle and sausage and bacon so dry I couldn’t swallow, I opted for cereal and toast the second day as did a lot of the guests. You also get a free drink each night you stay which was a nice touch until the started limited the selection to draft cider Fosters beer or glass of wine none of which I drink . I Can’t believe a hotel with such a lovely location can’t do better for there guests
Gillian
Gillian,2 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 7 月 2 日
Ok, wouldn’t stay again
Delay with food service.
Woken at 4am with extremely loud water pressure noise as a basement room.
Every additional water usage in the hotel produced a loud noise, in general a nice quiet room but horrendous water noise through out the night.
Dayle
Dayle,1 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 28 日
Paul
Paul,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 16 日
Very clean and comfortable room at a nice location and the staff were helpful too.
Anjum
Anjum,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 15 日
Such a lovely hotel. Would highly recommend !.
Michelle
Michelle,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 13 日
One word. Amazing
Trudi
Trudi,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 9 日
Evelyn
Evelyn,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 8 日
Great stay , excellent location
Julianne
Julianne,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 6 日
a bit disappointed
To get to the room we had to go stairs up and down, in narrow corridor with luggage. We had the impression it was in the cave... also it was not perfectly clean, espacially the breakfast table, the corridor. Actually the room itself was not too bad and calm, just less nice than in the pictures.
Mariya
Mariya,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 2 日
John
John,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 30 日
The hotel and bar staff are amazing - lovely location too