Check in に時間がかかりすぎたのと部屋にドライヤーがなく、来るまでに時間がかかったの残念でした。
施設はよかったです。
Oshie
Oshie,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月3日
Christina
Christina,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月30日
Joungmin
Joungmin,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月25日
Be ware, no elevator
Great, but no elevator. We have knee problems so 2nd story was not good. But staff relocated us to a better room on the ground floor.
Robert
Robert,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月24日
Jesselyn
Jesselyn,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月23日
Michael
Michael,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月23日
The beginning of check in was just ok. It appears that the person who you get to check you in will determine what kind of service you get. I saw a representative providing great service, providing details and asking the guest what they would like to experience. They even gave their cards to contact them if anything was needed. Unfortunately, I got the representative who did not know how to work her computer. Informed me that my credit cards were being declined, I called bank and they stated it was never declined but actually has been charged. When I approached the representative again she stated oh yeah it did go through. She rushed through the check in and when I asked about the day pass for the next day ‘she stated she was about to get to that’. She gave me rough directions to my room which resulted in me running around getting lost I then ran into an employee with a cart escorting another guest and asked for directions. He stated that the front desk should have offered to have an escort. He was kind enough to escort me. The resort would benefit from calibration on customer service so that great service occurs as the norm as opposed to a lucky draw based on the person you get.
Janneth
Janneth,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月17日
Levent
Levent,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月1日
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月27日
They need more food options onsite, meals were really difficult with the limited offerings. Also, more towels and robe change out stations - it was like carrying around soggy dogs
Kimberly
Kimberly,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月25日
Jun Son
Jun Son,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月18日
Wendie
Wendie,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月16日
Ryan
Ryan,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月5日
Melanie
Melanie,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月5日
So many things about Murrieta Hot Springs is 5-star. The hot springs, the wellness part, the facility and how they harvest the mineral water at different temperatures is amazing. The adorable room gifts are thoughtful. But it is overshadowed by really bad hotel operations and service. I was an overnight guest for the weekend. I arrived at 2:30 and stood in line at the reception behind 2 parties (two couples) and it took almost 30 minutes for me to get to the desk. I’m informed that my room isn’t ready, I can start using the hot spring facilities as I await a phone call when my room is ready as check-in time is 4pm. After 1.5 hours still no call. At 4:38 I have to call the resort guest services and I am told my room isn’t ready. I emphatically explain that I need to get into my room as I’m soaking wet and need to make a winery tasting as all the Temecula wineries close at 6:00pm. They locate an available room and beckon me to the reception to program my wristband room keys. I spend another 30 minutes behind 4 parties trying to check in and as a result don’t arrive to my room until well after 5pm and consequently miss my wine tasting in Temecula 23 minutes away as the door shut on my face as I walk up. The walls of the rooms are thin, we heard everything that the romantic couple was doing next door. So if you are coming for relaxation, make sure you don’t make any plans outside of soaking in the resort because like me, you will burn 1+ hours in the check in/out process.
真實旅客
2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月21日
Elieza
Elieza,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月13日
Locked out of room
Unfortunately when we returned from our event at 10:00pm our key didn’t work to get into our room. We called the front desk numerous times but couldn’t reach anyone. Finallly after 20 minutes someone answered their main line. The person who assisted us said that this tends to happen.
Yvonne
Yvonne,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月5日
The property was nice, well maintained.
ROSAMARIA
ROSAMARIA,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月4日
They have a person that tours you around when you check in. It is a magical place.
Charisse
Charisse,1 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年10月2日
Kathrine
Kathrine,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年9月30日
James
James,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月30日
The property was a beautiful oasis built to impress and give you the ultimate luxury comfort experience.
kyle
kyle,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月28日
Love it here.
Diane
Diane,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月27日
Nice property still developing, walkway lighting and landscaping are a work in progress, rooms are lovely staff is very friendly and helpful