The 5 star rating system really needs a review and this hotel is a perfect example of why. Bad management, poor communication, terrible resturant service and patchy information given from one guest to another. I could go into every detail but it would take hours. This hotel is a 3 star at best and has alot to do to improve.
Elizabeth
Elizabeth,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 17 日
Hôtel face au lac mais situé en bord de route. Dommage de devoir prendre son petit déjeuner sur une salle qui borde directement le parking avec vue imprenable sur les voitures !! Espace piscine extérieure très petit dans lequel le restaurant prend beaucoup de place. Pas de douche extérieure ds l’espace piscine Prestations pas à la hauteur d’un 5 étoiles. Pdj moyen, pas de jus d’orange frais par exemple
真實旅客
4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 30 日
Beautiful hotel right on the lake
Yulia
Yulia,1 晚好友同遊
Expedia 真實旅客評語
8/10 非常好
2025 年 6 月 22 日
Vincenzo
Vincenzo,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 13 日
The location of this hotel is BEAUTIFUL, the views of the lake are stunning. The staff was extremely friendly and welcoming. The hotel itself can definitely use a few upgrades
For 1 the Air conditioner is pretty terrible. It’s pretty much a fan, the room gets pretty warm during the day. At night it’s not terrible but the AC can use an upgrade for sure. Also the furniture and carpets/rugs need to be changed or cleaned thoroughly. Plenty of stains on the carpet and couches. If you plan on being out majority of the day then i would say it’s fine but if you care about appearance and you plan on spending a lot of time in the room then maybe look at other options. Overall I had a good experience
The breakfast is pretty good as well. If you’re traveling from over seas I’d recommend renting a car
Victor
Victor,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 21 日
Yelena
Yelena,5 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 4 月 16 日
Had a barking dog in the roim below us. Not good. Staff was helpful in getting owners to mostly stop it. Wont stay where dogs are allowed again.
Matt
Matt,3 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2025 年 3 月 30 日
We had 2 rooms for one night, upon checkin we requested side by side rooms and were accommodated. Our rooms were not exceptionally hot and we adjusted the temperature before leaving for dinner. When we returned, rooms were not any lower in temperature and we were advised that the hotel is fully booked and there are. No rooms to change to. Along with this, maintenance advised us that we were the only ones complaining and
Manisha Reenye
Manisha Reenye,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 17 日
Ishte shum
Knaqesi te kalojmi ni Wikend shum te bukur ne Swiss Diamond ne Lugano! Ska ma mir se te Shiptart (🇦🇱)
Faton & Lumnije
Lumnije
Lumnije,1 晚旅行
Ebookers 真實旅客評語
8/10 非常好
2025 年 1 月 7 日
Lage Top, der Wellnessbereich flop
Das Hotel ist direkt am See, sehr schön gelegen. Jedoch ist der Spa Bereich etwas in die Jahre gekommen. Im Whirlpool har grad mal eine Düse funktioniert, einzelne Platten fehlten. In der Sauna kam das Holz von den Wänden. Im Indoorpool hat ebenfalls nicht alles funktioniert. Für ein 5 Sterne Hotel sollte alles Top sein. Der Wellnessbereich sollte dringend erneuert werden.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024 年 11 月 29 日
Joerg
Joerg,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024 年 11 月 14 日
Good trip but the location is little off . It’s very far far the city , how ever the hotel provides shuttle every 2 hours .
sahil
sahil,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024 年 11 月 13 日
MARCEL
MARCEL,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024 年 11 月 12 日
Best
Ramil
Ramil,2 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024 年 11 月 1 日
Staff is friendly but there is no AC. Spoke to front desk, but they mentioned the entire hotel has no AC because this time of year it is off. So the room was extremely uncomfortable. They brought us a fan, but it was loud and not helpful. We opened the window, only to have cigarette smoke enter our room. Gross. little disappointed considering what I paid. Find an alternative as there appears to be no solution for this problem. They gave us 2 other room options, both of which had no AC.
Michael
Michael,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024 年 10 月 27 日
Lovely find between Morcote and Lugano. Shuttle bus collected us from Lugano train station for an our 2 night stay. We had a very large room overlooking the lake. Everything was clean and well looked after. The staff were very friendly and helpful. The hotel is about 15 minutes walk to Morcote or a bus/shuttle ride away from Lugano. The spa and restaurant were also of high quality.
Caroline
Caroline,2 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024 年 10 月 27 日
No A/C ; Sub standard Conceirge services, should not advertise as a five star.
QUINNON
QUINNON,2 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024 年 10 月 8 日
Wir bekamen ein Deluxezimmer mit lake view im 1.Stock mit Blick auf den Parkplatz, als ob die Autos vor dem Fenster parken würden! Keine Chance zu tauschen! Das Spa völlig abgewohnt mit vielen abgeschlagenen Kacheln, keine freien Liegen - es gibt ca 15 für ca 100 Gäste !
Auch das Frühstück verbringt man neben den Autos! Und das bei den Preisen!!!
Sigrid
Sigrid,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024 年 9 月 26 日
We had a small hiccup during check-in regarding the quality of our room, but the staff went above and beyond to ensure we had a pleasant stay. Special thanks to Natalia for her excellent service. Overall, the team made our experience wonderful despite the initial issue. Highly recommended!
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024 年 9 月 21 日
Andriana
Andriana,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024 年 9 月 19 日
An excellent location and exceptional standards. The staff were very friendly and welcoming, they were courteous and knowledgeable. Definitely recommend 👌
Michael
Michael,4 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024 年 9 月 14 日
Hotel very nice and well kept. Staff was horrible and area near hotel very quiet.