During check-in, I had a disappointing experience with customer service. I was placed on hold while two customers who arrived after me were served first. When I inquired about the situation, the staff member responded rudely and continued assisting another guest, leaving me feeling ignored.
Eventually, I was handed the room key without any explanation regarding breakfast or the checkout process. Additionally, there was no senior management available to address or escalate this matter
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年1月1日
No window in the room. Complete walls.
Very Dirty.
Very hard mattress.
Fahed
Fahed,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月19日
Rodrigo Jr
Rodrigo Jr,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月18日
Good hotel in a terrific area for commuting
This is a terrific hotel nestled into many others in the area. Generally three to maximum four stars in the area. If you’re driving, it’s in the middle of the city so accessibility is key. The room was very comfortable and large. Housekeeping was quick and timely. The front desk was very nice to me as a man, however travel friend as a women, felt they were arrogant and dismissive to her (except the woman working there on the day we checked out) It’s Saudi - things are changing. The breakfast was top notch. I recommend this hotel.