There was no hot tub yet a hot tub was advertised
The restaurant seemed to operate for a few hours a day and at odd times that were not clear
I was woken up by room service with do not disturb sign on my door
I was woken up by other guests with dogs running through the hall
I was woken up by other guest with children, running through the hall
The room was incredibly clean
When I first checked in the drapes would not go down at all, and the window was stuck open
There was no shampoo or soap available to me in the bathroom and the only way to get that soap and shampoo was through a dispenser. They did not have bars of soap nor did they have small containers for shampoo, not go out and buy more shampoo. They simply said we don’t have it.
The cable television stopped working in the middle of the night for an hour or so when I went down to the lobby to ask the person at the desk about it they said oh yeah, that happens all the time we can’t do anything about it You could read a book
I paid a larger amount for this room because I wanted the hot tub but when I got there, there was not a working hot tub. The staff told me that the hot tub had never worked or at least that it had not worked for a very long time and they had tried to update the ad, but it would not update. I think that the owner is not updating the ad purposefully so that he or she can get more money for these rooms, that should be worth much less
I would like my money back for this room