Check-in set the tone for a less-than-welcoming stay. The guest services representative never smiled, seemed unhelpful, and acted annoyed when we asked basic questions. Later, when we tried to get food at the bistro, the employee stood at the far end of the counter playing on his phone and never acknowledged us so we thought it was closed or he didn’t work the bistro. After waiting a minute, we asked the front desk if the bistro was open, and she rolled her eyes and pointed toward him telling us ‘he’s right there’ —hardly professional service.
The indoor pool was full of mosquitoes, something I’ve never experienced on past trips to southern Texas. One hot tub was broken and surrounded by chairs, which made the area feel even more uninviting. The hallways had a strange odor, and looked like they hadn’t been vacuumed in some time. The bed wasn’t very comfortable, though it was manageable, and the room itself was clean enough for our needs. Unfortunately, the view from our window was completely blocked by a construction pod in the parking lot, which added to the off-putting feel.
That said, the property did serve its purpose for the weekend. The best part of the stay was the location—just a quick five-minute drive to SeaWorld, which was the main reason for our visit. For that convenience, it worked, but between the poor service, lack of upkeep, and general atmosphere, it isn’t a hotel I’d be eager to return to.